CN
Carmen N
1 reviews | Active since Nov 2018
02 Nov 2021, 11:44
I HAVE HAD ENOUGH
I have had enough .
I have to go to the extent of listing names : Evet and Hazel !!! Putrid service !
I have been complaining and fighting about first of all getting my statements on time because i was accused of paying late . Secondly I have complaining about the amount i am being charged .... One month its +-R300.00 then the next month it shoots up to R921.00 and trust me we are bathing , cooking and drinking water under both circumstances . When i asked Evet and Hazel how this is possible their response was " maybe you just bathed more the other month " HOW ???????????????????????????????????? We are 2 adults and 2 children under the age of 5years old . I decided that we should bath in 2's to try and curb this problem but still i just cant win with this company .
Something is not right and they are not interested in helping . Yesterday I HAD TO EMAIL EVET TO SEND ME MY STATEMENT ....how do you like that ?
They are rude , not helpful and are cheating me out of my own money .
PLEASE ASSIST !
Helpful (0)
Replies (10)0
Replies (10)
Protea Metering's replyOfficial
02 Nov 2021, 13:04Good day Ms Ngwenya
Kindly note that the mere recording of the actual readings unfortunately does not enable us to explain the consumption figures - this is solely controlled by the residents of a household.
Also please note that funds are collected and paid over to the Body Corporate, who is responsible for payment of the bulk electricity & water account.
Your account has escalated from R658.24 for September to R921.03 for October. However, this is in line with your consumption patterns for the same period last year when the Sept 2020 invoice was for R567.93, but escalated to R1 235.25 and R1 132.67 for October and November 2020 respectively.
Please also note that the account includes the following items:
Kindly note that the mere recording of the actual readings unfortunately does not enable us to explain the consumption figures - this is solely controlled by the residents of a household.
Also please note that funds are collected and paid over to the Body Corporate, who is responsible for payment of the bulk electricity & water account.
Your account has escalated from R658.24 for September to R921.03 for October. However, this is in line with your consumption patterns for the same period last year when the Sept 2020 invoice was for R567.93, but escalated to R1 235.25 and R1 132.67 for October and November 2020 respectively.
Please also note that the account includes the following items:
- KL Cold water consumed
- KL Hot water consumed
- Electricity used by the communal geyser system to heat up the number of KL of hot water that you have used
- Water Demand Levy
You have however not queried the consumption/charges with us before posting on this platform. You are advised to communicate with the Portfolio Manager who will be able to provide you with a detailed explanation and the relevant break down of charges.
You have access to both the water meters. Should you disagree with the readings reflected on the invoice, you are welcome to forward pictures of the water meters as confirmation of the readings - if the invoice was processed according to an incorrect reading, the account will be rectified according to the information that you provide via the pictures.
Kind regards
Management: Protea Metering
Protea Metering's reply02 Nov 2021, 13:04
Official
Good day Ms Ngwenya
Kindly note that the mere recording of the actual readings unfortunately does not enable us to explain the consumption figures - this is solely controlled by the residents of a household.
Also please note that funds are collected and paid over to the Body Corporate, who is responsible for payment of the bulk electricity & water account.
Your account has escalated from R658.24 for September to R921.03 for October. However, this is in line with your consumption patterns for the same period last year when the Sept 2020 invoice was for R567.93, but escalated to R1 235.25 and R1 132.67 for October and November 2020 respectively.
Please also note that the account includes the following items:
Kindly note that the mere recording of the actual readings unfortunately does not enable us to explain the consumption figures - this is solely controlled by the residents of a household.
Also please note that funds are collected and paid over to the Body Corporate, who is responsible for payment of the bulk electricity & water account.
Your account has escalated from R658.24 for September to R921.03 for October. However, this is in line with your consumption patterns for the same period last year when the Sept 2020 invoice was for R567.93, but escalated to R1 235.25 and R1 132.67 for October and November 2020 respectively.
Please also note that the account includes the following items:
- KL Cold water consumed
- KL Hot water consumed
- Electricity used by the communal geyser system to heat up the number of KL of hot water that you have used
- Water Demand Levy
You have however not queried the consumption/charges with us before posting on this platform. You are advised to communicate with the Portfolio Manager who will be able to provide you with a detailed explanation and the relevant break down of charges.
You have access to both the water meters. Should you disagree with the readings reflected on the invoice, you are welcome to forward pictures of the water meters as confirmation of the readings - if the invoice was processed according to an incorrect reading, the account will be rectified according to the information that you provide via the pictures.
Kind regards
Management: Protea Metering
CN
Carmen N's updateReviewer Update
02 Nov 2021, 13:56How much more do you need me to control my water consumption if we bathe once a day and in twos? So basically you are giving me the same ****ty answer that your colleagues gave me when they said "maybe I bathed more than the other months '?
You telling me that the money is given to body corporate means what to me ? How does that help me ?
I am not lying. There are about 4/5 months where my account was at +-R300.00 . Are these the months I bathed the least ? ....And you are right last year my account was at R1200 AND THAT IS THE PROBLEM !!!!!!!!!!!!!!! ...So you're telling me that because that was the amount last year that should be the amount this year too ?
The whole "communal " thing is ******* because my neighbours have allowed me to see their statements . There is nothing "communal " there .
Oh and by the way i did query this , go ask Wessel , Evet , Sonja and Hazel . They know me very well !!!!
I reported this to Eniel ( if i'm not mistaken he works for the body corp) as well and he let me know that something does not sound right here .
You can come here with your "oh we do things by the book " **** but that doesn't take away from the fact that clearly you are one of the lowest rated companies here on Hello Peter and that you are not willing to stop cheating .
Just to share examples
August 2020 R886.56 - August 2021 R310.14 - In your response you compare that my consumption this year is the same as last year .
These are the months that my family did not bath and drink water :
R498.41 -march
april R404.93
R433.30
july R337.94
august R310.14
R498.41 -march
april R404.93
R433.30
july R337.94
august R310.14
The rest of the months we filled our swimming pool and jacuzzi with hot water only because everything is either R800.00's ,R900.00's or in the R1000.00's .
In addition I was out of the country in August and September , my kids as well so it was only my husband at home yet the bill was R658.24 , consumption again huh ?!??!?
Come back with a better and more viable response please
CN
Carmen N's update02 Nov 2021, 13:56
Reviewer Update
How much more do you need me to control my water consumption if we bathe once a day and in twos? So basically you are giving me the same ****ty answer that your colleagues gave me when they said "maybe I bathed more than the other months '?
You telling me that the money is given to body corporate means what to me ? How does that help me ?
I am not lying. There are about 4/5 months where my account was at +-R300.00 . Are these the months I bathed the least ? ....And you are right last year my account was at R1200 AND THAT IS THE PROBLEM !!!!!!!!!!!!!!! ...So you're telling me that because that was the amount last year that should be the amount this year too ?
The whole "communal " thing is ******* because my neighbours have allowed me to see their statements . There is nothing "communal " there .
Oh and by the way i did query this , go ask Wessel , Evet , Sonja and Hazel . They know me very well !!!!
I reported this to Eniel ( if i'm not mistaken he works for the body corp) as well and he let me know that something does not sound right here .
You can come here with your "oh we do things by the book " **** but that doesn't take away from the fact that clearly you are one of the lowest rated companies here on Hello Peter and that you are not willing to stop cheating .
Just to share examples
August 2020 R886.56 - August 2021 R310.14 - In your response you compare that my consumption this year is the same as last year .
These are the months that my family did not bath and drink water :
R498.41 -march
april R404.93
R433.30
july R337.94
august R310.14
R498.41 -march
april R404.93
R433.30
july R337.94
august R310.14
The rest of the months we filled our swimming pool and jacuzzi with hot water only because everything is either R800.00's ,R900.00's or in the R1000.00's .
In addition I was out of the country in August and September , my kids as well so it was only my husband at home yet the bill was R658.24 , consumption again huh ?!??!?
Come back with a better and more viable response please
Protea Metering's replyOfficial
02 Nov 2021, 14:32Good day Ms Ngwenya
You seem to fail to comprehend that invoices are processed by obtaining the actual readings that reflect the actual consumption. And it seems that you are not going to send the pictures to proof the readings and the account incorrect - wonder why?
We are indeed following procedures - Your invoices are according to the actual readings, and not by guessing when who is drinking and bathing, when who is at home or who is enjoying the jacuzzi and the pool in you and the kids' 2 month absence.
If you can proof that the readings are wrong by sending the pictures of both your water meters, we will gladly rectify the account.
Unless you are willing to comply, this will conclude the communication.
Regards
Management: Protea Meterring
You seem to fail to comprehend that invoices are processed by obtaining the actual readings that reflect the actual consumption. And it seems that you are not going to send the pictures to proof the readings and the account incorrect - wonder why?
We are indeed following procedures - Your invoices are according to the actual readings, and not by guessing when who is drinking and bathing, when who is at home or who is enjoying the jacuzzi and the pool in you and the kids' 2 month absence.
If you can proof that the readings are wrong by sending the pictures of both your water meters, we will gladly rectify the account.
Unless you are willing to comply, this will conclude the communication.
Regards
Management: Protea Meterring
Protea Metering's reply02 Nov 2021, 14:32
Official
Good day Ms Ngwenya
You seem to fail to comprehend that invoices are processed by obtaining the actual readings that reflect the actual consumption. And it seems that you are not going to send the pictures to proof the readings and the account incorrect - wonder why?
We are indeed following procedures - Your invoices are according to the actual readings, and not by guessing when who is drinking and bathing, when who is at home or who is enjoying the jacuzzi and the pool in you and the kids' 2 month absence.
If you can proof that the readings are wrong by sending the pictures of both your water meters, we will gladly rectify the account.
Unless you are willing to comply, this will conclude the communication.
Regards
Management: Protea Meterring
You seem to fail to comprehend that invoices are processed by obtaining the actual readings that reflect the actual consumption. And it seems that you are not going to send the pictures to proof the readings and the account incorrect - wonder why?
We are indeed following procedures - Your invoices are according to the actual readings, and not by guessing when who is drinking and bathing, when who is at home or who is enjoying the jacuzzi and the pool in you and the kids' 2 month absence.
If you can proof that the readings are wrong by sending the pictures of both your water meters, we will gladly rectify the account.
Unless you are willing to comply, this will conclude the communication.
Regards
Management: Protea Meterring
CN
Carmen N's updateReviewer Update
02 Nov 2021, 14:44Oh don’t get get me wrong smarty pants I do not mind to send you anything .do you need selfies as well ?
You *********** and you can’t grasp my point that I can’t be charged R300.00 one month then R1000.00 the next .
So whatever you do , do not insult my intelligence and do what you are paid to do and that is find a solution to MY PROBLEM .
Stope wondering and tell me Who am I sending the pictures to again ?
Now this is concluded
You *********** and you can’t grasp my point that I can’t be charged R300.00 one month then R1000.00 the next .
So whatever you do , do not insult my intelligence and do what you are paid to do and that is find a solution to MY PROBLEM .
Stope wondering and tell me Who am I sending the pictures to again ?
Now this is concluded
CN
Carmen N's update02 Nov 2021, 14:44
Reviewer Update
Oh don’t get get me wrong smarty pants I do not mind to send you anything .do you need selfies as well ?
You *********** and you can’t grasp my point that I can’t be charged R300.00 one month then R1000.00 the next .
So whatever you do , do not insult my intelligence and do what you are paid to do and that is find a solution to MY PROBLEM .
Stope wondering and tell me Who am I sending the pictures to again ?
Now this is concluded
You *********** and you can’t grasp my point that I can’t be charged R300.00 one month then R1000.00 the next .
So whatever you do , do not insult my intelligence and do what you are paid to do and that is find a solution to MY PROBLEM .
Stope wondering and tell me Who am I sending the pictures to again ?
Now this is concluded
Protea Metering's replyOfficial
04 Nov 2021, 07:45Noted, thank you.
Protea Metering's reply04 Nov 2021, 07:45
Official
Noted, thank you.
Protea Metering's replyOfficial
04 Nov 2021, 13:43Dear Carmen
Thank you for taking this matter up in email communication on 03/11/2021.
Our team are looking forward to receiving the pictures of the water meters and to resolve your enquiry amicably.
Kind regards
Management: Protea Metering
Thank you for taking this matter up in email communication on 03/11/2021.
Our team are looking forward to receiving the pictures of the water meters and to resolve your enquiry amicably.
Kind regards
Management: Protea Metering
Protea Metering's reply04 Nov 2021, 13:43
Official
Dear Carmen
Thank you for taking this matter up in email communication on 03/11/2021.
Our team are looking forward to receiving the pictures of the water meters and to resolve your enquiry amicably.
Kind regards
Management: Protea Metering
Thank you for taking this matter up in email communication on 03/11/2021.
Our team are looking forward to receiving the pictures of the water meters and to resolve your enquiry amicably.
Kind regards
Management: Protea Metering
Protea Metering's replyOfficial
12 Nov 2021, 09:50Good day Carmen
Although you have still not provide us with a picture of the hot water meter to verify your accusation that you are being over billed, we have now provided you with pictures that we took as confirmation that we recorded your readings correctly. If anything in the comprehensive communication that you have received needs further explanation, please do not hesitate to respond to our emails?
Kind regards
Management: Protea Metering
Although you have still not provide us with a picture of the hot water meter to verify your accusation that you are being over billed, we have now provided you with pictures that we took as confirmation that we recorded your readings correctly. If anything in the comprehensive communication that you have received needs further explanation, please do not hesitate to respond to our emails?
Kind regards
Management: Protea Metering
Protea Metering's reply12 Nov 2021, 09:50
Official
Good day Carmen
Although you have still not provide us with a picture of the hot water meter to verify your accusation that you are being over billed, we have now provided you with pictures that we took as confirmation that we recorded your readings correctly. If anything in the comprehensive communication that you have received needs further explanation, please do not hesitate to respond to our emails?
Kind regards
Management: Protea Metering
Although you have still not provide us with a picture of the hot water meter to verify your accusation that you are being over billed, we have now provided you with pictures that we took as confirmation that we recorded your readings correctly. If anything in the comprehensive communication that you have received needs further explanation, please do not hesitate to respond to our emails?
Kind regards
Management: Protea Metering
CN
Carmen N's updateReviewer Update
12 Nov 2021, 10:33Excuse me ? Before you throw your accusations go and check with your colleagues ! I did send them the picture’s . This just goes to show what a ****** zoo protea metering is . Please ask Hazel or whoever it was that I was liaising with whether I sent them the pictures or not . You people are appalling and so is your service . Every dog has its days though . Thanx for nothing
CN
Carmen N's update12 Nov 2021, 10:33
Reviewer Update
Excuse me ? Before you throw your accusations go and check with your colleagues ! I did send them the picture’s . This just goes to show what a ****** zoo protea metering is . Please ask Hazel or whoever it was that I was liaising with whether I sent them the pictures or not . You people are appalling and so is your service . Every dog has its days though . Thanx for nothing
CN
Carmen N's updateReviewer Update
12 Nov 2021, 10:36Don’t even go any further with this you guys just wasted my time . The only comfort I have is that you guys have been exposed by myself and the other people who complained about you . The only disadvantage I found I had in the complex is that I am not an owner however the other owners have decided not to pay their water bills in an attempt to boycott the ******* you people are doing !
CN
Carmen N's update12 Nov 2021, 10:36
Reviewer Update
Don’t even go any further with this you guys just wasted my time . The only comfort I have is that you guys have been exposed by myself and the other people who complained about you . The only disadvantage I found I had in the complex is that I am not an owner however the other owners have decided not to pay their water bills in an attempt to boycott the ******* you people are doing !
Protea Metering's replyOfficial
12 Nov 2021, 13:57We are well aware of the communication, thank you.
You queried the water consumption, but forwarded a picture of the locked electricity kiosk when we requested that you forward the pictures of the 2 water meters. Then you forwarded a picture of the cold water meter only. We went out and obtained pictures of both the water meters - that was forwarded for you to be able to see that the readings are indeed in line. So what transpired is that the invoice is correct and payable, and that none of the allegations are true.
No response was received after our email showing you the facts and that the account is correct. It seems that you do not need further assistance? If you do kindly reply to the email that was sent.
Not paying for the water that one consumes will leave the Body Corporate out of pocket. They are responsible for paying the bulk account to ensure that service delivery to the complex is not cut by the Council. A disconnection of services to the complex will negatively affect all residents in the complex. It is the consumers' prerogative to act as they wish.
This will conclude our communication on this forum.
Warm regards
Management: Protea Metering
You queried the water consumption, but forwarded a picture of the locked electricity kiosk when we requested that you forward the pictures of the 2 water meters. Then you forwarded a picture of the cold water meter only. We went out and obtained pictures of both the water meters - that was forwarded for you to be able to see that the readings are indeed in line. So what transpired is that the invoice is correct and payable, and that none of the allegations are true.
No response was received after our email showing you the facts and that the account is correct. It seems that you do not need further assistance? If you do kindly reply to the email that was sent.
Not paying for the water that one consumes will leave the Body Corporate out of pocket. They are responsible for paying the bulk account to ensure that service delivery to the complex is not cut by the Council. A disconnection of services to the complex will negatively affect all residents in the complex. It is the consumers' prerogative to act as they wish.
This will conclude our communication on this forum.
Warm regards
Management: Protea Metering
Protea Metering's reply12 Nov 2021, 13:57
Official
We are well aware of the communication, thank you.
You queried the water consumption, but forwarded a picture of the locked electricity kiosk when we requested that you forward the pictures of the 2 water meters. Then you forwarded a picture of the cold water meter only. We went out and obtained pictures of both the water meters - that was forwarded for you to be able to see that the readings are indeed in line. So what transpired is that the invoice is correct and payable, and that none of the allegations are true.
No response was received after our email showing you the facts and that the account is correct. It seems that you do not need further assistance? If you do kindly reply to the email that was sent.
Not paying for the water that one consumes will leave the Body Corporate out of pocket. They are responsible for paying the bulk account to ensure that service delivery to the complex is not cut by the Council. A disconnection of services to the complex will negatively affect all residents in the complex. It is the consumers' prerogative to act as they wish.
This will conclude our communication on this forum.
Warm regards
Management: Protea Metering
You queried the water consumption, but forwarded a picture of the locked electricity kiosk when we requested that you forward the pictures of the 2 water meters. Then you forwarded a picture of the cold water meter only. We went out and obtained pictures of both the water meters - that was forwarded for you to be able to see that the readings are indeed in line. So what transpired is that the invoice is correct and payable, and that none of the allegations are true.
No response was received after our email showing you the facts and that the account is correct. It seems that you do not need further assistance? If you do kindly reply to the email that was sent.
Not paying for the water that one consumes will leave the Body Corporate out of pocket. They are responsible for paying the bulk account to ensure that service delivery to the complex is not cut by the Council. A disconnection of services to the complex will negatively affect all residents in the complex. It is the consumers' prerogative to act as they wish.
This will conclude our communication on this forum.
Warm regards
Management: Protea Metering