I can 100% understand why this companies reputation is what it is.

Good day,

Thank you for your response.

I am frankly astonished that you claim not to understand what the problem is when I have explained it repeatedly to no fewer than six different people in your company, including Retha and Raymond. My power supply was cut off by mistake yesterday morning due to your internal system changes – despite my account being paid up to date. I received an apology yesterday afternoon when the error was finally identified, yet my power remains off more than 24 hours later.

I have now wasted hours of my time chasing your so-called “service team”, being put on endless holds, and passed from one person to the next while everyone feigns ignorance. I was told two hours ago it would be resolved “in five minutes” – which clearly did not happen.

Your staff show a staggering lack of ownership and basic accountability. Instead of dealing with the issue decisively, I am left sitting in the dark – literally – while the “fat cats in the office” hide behind the call centre and do not even have the courtesy to pick up the phone.

To make matters worse, I have also asked for clarification regarding the cancellation of my account at 245 Rose Acres and the new application at ### Rose Acres – which remains conveniently ignored.

I will send an email to you directly with my current address and the messages I have already sent – which, once again, spell out the issue in detail.

I expect immediate action – not excuses, not empty promises, and certainly not another round of “please elaborate”. Restore my power supply without any further delay, and resolve the outstanding queries on my accounts today.

Should I not receive prompt resolution, I will not hesitate to escalate this further through every available public and regulatory channel.

I trust you will finally give this matter the urgent attention it should have received from the outset.

My power has been restored. I am still very unhappy and still await a response on my query regarding the brought-forward amount while 245 account was settled. Owner is also holding me responsible for last invoice received AFTER I sent termination documents and settled everything