I bought R500 electricity and they only provided 27 units

On the 16th of November 2025, I bought R500 electricity via their portal and like always a token was not generated and sent to my cellphone number. So I called and asked for a token and was informed that the system is offline, they will generate a token and call me back once the system is online. I obviously never received such a call.

I called back on the 17th of November to request for a token and they generated a token which only app**** 13 units for electricity while I purchased for R500. I sent an email and they generated another token for 14 units.

I rep**** to the email with receipts of the purchase as well as the meter reading to show that the units are not as per the price purchased. They told me they have escalated and it's the 18th of November today and it's freezing but I cannot use a heater and had to spend the entire day and night yesterday with my major applicances off to try and save the little units that I have left.

It is important to note that I moved into this complex on the 1st of October and I have already experienced nightmare issues with Protea Metering which include: 1. The portal doesn't show my usage readings. I have sent emails asking for this and no one has bothered to reply 2. Everytime I purchase electricity they say they sent it via SMS but I have not once received it. So everytime I purchase electricity I have to call and ask for a token (I even have to say a prayer so I don't get a rude agent who wants me to beg for a token that I purchased)

I read so many horrific stories about this utility companies online and people advised me nnot to move into any complex where they were responsible for utilities. Unfortunately I didn't listen. I will be moving out soon because I cannot deal with this nightmare of a company. If you come across this, please do yourself a favor and don't move into a comple where Protea Metering is responsible for the utilities. The bad reviews are not just bitter or impatient people, I have only been here one and a half months and I have suffered so much already. I grew up going to government clinics so I have patience for horrible service but this I cannot tolerate because it's worse than government. They pretend like they are willing to assist or working in the background but no resolution. At least the nurses at government clinics don't pretend to be working, they just walk past you drinking coffee while you cough up blood. These ones pretend like they want to help but they don't help at all.

They called me today at 9h05 AM after I sent an email to say they will send me a token immediately via email and it's currently 9h19AM and still no token.