I am not happy at all

I am very disappointed in Protea Metering I find their service delivery has been awesome thus far but now i have to say I am not happy how can my lights be disconnected a instruction given by the complex landlord without a notice or court order Protea Metering did not even have the decency to inform me about this i have now been without lights for 5 days I pay for these services it is prepaid how the hell do they just disconnect my services I will make sure to add this to my case that Protea Metering is just at fault as much as these dame agents.