HOT WATER BILL!

I’m honestly tired of this!

I moved to a New apartment at Grand Central Towers they billed me R640 upfront for electricity and water while I haven't moved in. After registering the balance was -R633 and I had to pay that first before topping up which didn’t make any sense because I haven’t even moved in yet. I received an email that I have to top up R640. On the 29th of April I paid the R640 before moving in and also paid the R240 on top because I didn't want to have any electricity and water issues before moving in.

I moved in on Tuesday the 30th of April and now it’s the 02nd of May. My water bill is now R894 which doesn’t make sense because I’m staying alone and there’s no way I would use that much water as I have only been here for two days!

I received a call from the Pretoria Protea Metering saying I should check leakages and they will refund me my money. I did exactly that and the leakages were fixed as there was no any. I’ve been waiting for my money to be refunded and now my balance is on -R346? My water bill is R894 how when I've only been here for 2 days. I never washed clothes nor dishes or used that much amount of water, even the stove is still new. I’m failing to understand how.

On the 4th of May everything got sorted and I got my refund but I still kept on getting emails saying that there’s a leakage. I don’t understand how because the plumbers checked and fixed everything. Now it’s the 6th of May and my Oami account has deducted R162 of hot water which I do not understand how because I haven’t been using hot water I’ve been boiling water with the kettle. I’m constantly getting emails saying there’s a leakage and I did say they checked everything and there are no leaks here. And I’ve come to believe that’s one of the ways of deducting money from our accounts because there are no leakages. My Oami account had R830 before I slept and now at the blink of an eye is already R669.22?

This is really frustrating because we can’t keep on writing emails each and everyday to rectify mistakes that you do. I can’t keep complaining about the same thing. I don’t even have a whole week staying here but this electricity and water issue has made my stay horrible. Please rectify and solve that because it’s really not it. I’ve been calling and I’ve sent several emails like last time but still.

Everyone is crying about this company of yours and you seem not to care. You can’t just keep taking our money that we work so hard for. I’m really upset and I will definitely take and report this to the higher structures of the regulatory authorities because I can’t keep complaining about the same thing.