Horrific service

Horrific service If I could give 0 stars, I would've. Never in my life, have I experienced such continuous horrible service from a company. In March this year, I received a bill for over R7000. For context, it's only my husband and I, in a small townhouse, with a small garden, no pool. We only take showers, wash 2 to 3 bundles of washing per week, and then obviously use water for sanitary purposes and normal household stuff (cooking, dishes, etc). They then told me that the average consumption per household is 12 kiloliter a month. Since we've lived in our house, our average is 4 to 6kl a month. They then came up with the excuse that our meter was damaged and was replaced and the high bill is because of a backdate on our usage! Mind you, when they came to replace our meter, after being 'faulty', they did not inform me, they just rocked up at my house (this was at the end of last year) and jumped over the wall to get to the meter. When I opened my door to go out, imagine my surprise with these two individuals just standing in front of my front door, working on my apparent faulty meter. After I refused to pay their ridiculous high bill because their math of the 'back date usage' did not make sense based on our previous months usage, they fixed the invoice to our normal amount. But ever since then, they have been sending incorrect invoices EVERY SINGLE MONTH, and not a little incorrect, R1500+ incorrect. Again, this month they tried to charge me R2500 when in actual fact, our bill is supposed to be roughly R400. How is this possible? Is it due to staff that don't know what they are doing or faulty systems? I believe the former. Because this cannot be going on for 9 months and no one gives a ..... I am tired of doing Protea Meterings job by sending in corrected readings every single month. It's a waste of time and energy. Just do your flippen job.