Horrific! I feel violated! No one wants to help!

Shambolic to say the least. I sent in my documents and proof of payment (deposit and outstanding amount) for registration. I then go out to buy electricity, assuming the account has been settled but when i attempt to purchase I am told that i owe an amount (which was paid off when i was registering) i then pay again and still I am being told that i owe another amount which came out of nowhere with absolutely no explanation. I feel like i am being violated and toyed with in the worst way possible. I was led astray by the calm and helpful demeanor of the person i spoke to on the phone. Thereafter it has been downhill from there, being taken advantage of as if striving in this economy isn't enough.