KM
Katleho M
1 reviews | Active since Jun 2016
18 Feb 2026, 06:15
Horrid service.
Highly disappointed with protea metering. Electricity was switched off around 18:30 for no reason last night, spent hours trying to contact their after hours number but kept saying number is busy. When it eventually went through after 8pm the automated response says after hours stop at 8 and sms can be sent, sent an sms no response. Our account is not in arrears this is unacceptable. Can’t even get ready for work because of this. This has happened twice already and everytime we call to rectify this we are met by unprofessional and rude agents who don’t take us seriously.
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Protea Metering's replyOfficial
19 Feb 2026, 12:42Good day Katleho
We regret the inconvenience that you had suffered.
We were unfortunately not able to track down an account on our system that is linked to your name to try and establish what may be causing the problem.
There are multiple factors that may lead to an interruption in the electricity supply that may not at all be related to the metering service.
We would love to work through the available information with you to find a solution.
May you kindly send an email to queries at proteametering dot co dot za and state the account number or the address, to enable us to investigate the matter.
Kind regards,
Protea Metering
We regret the inconvenience that you had suffered.
We were unfortunately not able to track down an account on our system that is linked to your name to try and establish what may be causing the problem.
There are multiple factors that may lead to an interruption in the electricity supply that may not at all be related to the metering service.
We would love to work through the available information with you to find a solution.
May you kindly send an email to queries at proteametering dot co dot za and state the account number or the address, to enable us to investigate the matter.
Kind regards,
Protea Metering
Protea Metering's reply19 Feb 2026, 12:42
Official
Good day Katleho
We regret the inconvenience that you had suffered.
We were unfortunately not able to track down an account on our system that is linked to your name to try and establish what may be causing the problem.
There are multiple factors that may lead to an interruption in the electricity supply that may not at all be related to the metering service.
We would love to work through the available information with you to find a solution.
May you kindly send an email to queries at proteametering dot co dot za and state the account number or the address, to enable us to investigate the matter.
Kind regards,
Protea Metering
We regret the inconvenience that you had suffered.
We were unfortunately not able to track down an account on our system that is linked to your name to try and establish what may be causing the problem.
There are multiple factors that may lead to an interruption in the electricity supply that may not at all be related to the metering service.
We would love to work through the available information with you to find a solution.
May you kindly send an email to queries at proteametering dot co dot za and state the account number or the address, to enable us to investigate the matter.
Kind regards,
Protea Metering