1 reviews | Active since Jul 2020
Horrible service and ridiculous high electricity bill
Protea metering is the worst service provider in Gauteng. In a space of less than a month I have paid R700 yet I live alone and barely in that apartment.I work from Monday to Saturday and barely cook. When I queried this they told me it is winter and electricity consumption high.At first they said it is because am at home most of the time due to lockdown and using a lot of electricity than normal,of which it is not the case with me as am always at work.They are using this unfortunate circumstance to make money,which is ridiculous.
Worst thing happened today,they switched off my electricity and said they did not receive my payment yet I paid R200 on Saturday.I called them a million times and they kept on saying they are looking into it. Electricity only came back at 12.I am very annoyed with their bad service.They are the reason I will be moving out from that apartment
Kindly note that your account is not for electricity only but includes water consumption as well.
Also please note that the electricity and water funds are collected on behalf of the Body Corporate as they need to pay the bulk account for the building.
Electricity and water is sold at the promulgated COJ tariffs, these tariffs increased at the beginning of the month.
You are the only person who has any control over how much gets consumed.
You consume around 260 - 270 kWh of electricity and about 6 kl of water in a month. These are perfect figures for a single person who does not use a lot. There is nothing wrong with how you are consuming water and electricity with such low consumption figures.
When you made the latest payment you used the wrong payment reference which caused the delay in the amount reflecting on your account - it had to be manually allocated.
Regards
Management: Protea Metering
Kindly note that your account is not for electricity only but includes water consumption as well.
Also please note that the electricity and water funds are collected on behalf of the Body Corporate as they need to pay the bulk account for the building.
Electricity and water is sold at the promulgated COJ tariffs, these tariffs increased at the beginning of the month.
You are the only person who has any control over how much gets consumed.
You consume around 260 - 270 kWh of electricity and about 6 kl of water in a month. These are perfect figures for a single person who does not use a lot. There is nothing wrong with how you are consuming water and electricity with such low consumption figures.
When you made the latest payment you used the wrong payment reference which caused the delay in the amount reflecting on your account - it had to be manually allocated.
Regards
Management: Protea Metering