Horrible service

I have had issues buying electricity throughout the weekend. They advised they have issues with their payment methods which I followed and made a payment straight into the bank account. I was told it would reflect in 30mins to an hours. Over 2 hours have passed, they still can not assist me. I was told that they would also give me a voucher number for electricity that was bought over the weekend and was not received. I am still waiting. I dont know if you guys realise that this is an essential service you are providing here and things need to be done faster than you actually are doing? Ive had so many issues with you guys it’s actually disturbing. I work from home I NEED ELECTRICITY.I’ve already spent so much money on airtime this morning.