TM
Thato M
1 reviews | Active since Dec 2022
20 Jun 2025, 16:37
Horrible service
The company is honestly not customer friendly, their call agents are ****** white ladies that don’t listen. Their tariffs are higher than what the energy department stipulates, you pay an arm and leg for electricity and water and after they cut off your services it takes them an whole day before you get reconnected.they don’t work on service level agreements and they too quick to take your money via their horrible service honestly this company is JOKE
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Replies (1)
Protea Metering's replyOfficial
30 Jun 2025, 09:22Good day Thato
Thank you for reaching out.
We would love to clarify: Kindly note that no Body Corporate or meter readings company may by law determine their own tariffs. Electricity- & water charges are perfectly according to the COJ promulgated tariff structure.
Are you taking the electricity fixed charge of R200 per month into consideration? That fixed charge is divided among the first 350 kwh per month.
The monthly amount of electricity and water that is consumed in your household is high:
Item | Consumed | Pre-VAT Amount
| COJ Ener Dom | 894.81 kwh | R2 649.75
| COJ Water Dom | 25.68 kl | R713.33
It is crucial for your household members to apply water- and energy saving tips - it will be shared via email.
Kind regards,
Protea Metering
STPA23-224
Thank you for reaching out.
We would love to clarify: Kindly note that no Body Corporate or meter readings company may by law determine their own tariffs. Electricity- & water charges are perfectly according to the COJ promulgated tariff structure.
Are you taking the electricity fixed charge of R200 per month into consideration? That fixed charge is divided among the first 350 kwh per month.
The monthly amount of electricity and water that is consumed in your household is high:
Item | Consumed | Pre-VAT Amount
| COJ Ener Dom | 894.81 kwh | R2 649.75
| COJ Water Dom | 25.68 kl | R713.33
It is crucial for your household members to apply water- and energy saving tips - it will be shared via email.
Kind regards,
Protea Metering
STPA23-224
Protea Metering's reply30 Jun 2025, 09:22
Official
Good day Thato
Thank you for reaching out.
We would love to clarify: Kindly note that no Body Corporate or meter readings company may by law determine their own tariffs. Electricity- & water charges are perfectly according to the COJ promulgated tariff structure.
Are you taking the electricity fixed charge of R200 per month into consideration? That fixed charge is divided among the first 350 kwh per month.
The monthly amount of electricity and water that is consumed in your household is high:
Item | Consumed | Pre-VAT Amount
| COJ Ener Dom | 894.81 kwh | R2 649.75
| COJ Water Dom | 25.68 kl | R713.33
It is crucial for your household members to apply water- and energy saving tips - it will be shared via email.
Kind regards,
Protea Metering
STPA23-224
Thank you for reaching out.
We would love to clarify: Kindly note that no Body Corporate or meter readings company may by law determine their own tariffs. Electricity- & water charges are perfectly according to the COJ promulgated tariff structure.
Are you taking the electricity fixed charge of R200 per month into consideration? That fixed charge is divided among the first 350 kwh per month.
The monthly amount of electricity and water that is consumed in your household is high:
Item | Consumed | Pre-VAT Amount
| COJ Ener Dom | 894.81 kwh | R2 649.75
| COJ Water Dom | 25.68 kl | R713.33
It is crucial for your household members to apply water- and energy saving tips - it will be shared via email.
Kind regards,
Protea Metering
STPA23-224