Horrible service

I purchased electricity on their website using my credit card and this amount was not allocated to my unit. When I called to have this fixed when the power went off 5 days later they could not restore my power without getting a technician to come physically switch the power back on. I have been waiting for more than 4 hours for a technician to come and they cannot even provide me with details on whether or not the technician has been contacted and when I can expect this to be fixed. 4 hours without electricity when the fault was on their side is ridiculous as I would expect them to ensure it’s dealt with as soon as possible.