Horrible Horrible Service!

Firstly my meter number was swapped around with my next door neighbor. I called to confirm my meter number this morning and proceeded to buy electricity. The power did not come back on immediately and I called to query this. I was then told to wait 15 minutes as it was going to be done manually on their side. an hour later, my power was still not on. After calling yet again I was told that a technician would be sent out. I have been without power all day, my phone is charging next door, my laptop is dying AND I had to email a colleague to ask them to check on the electrician Only to be told that I could expect someone to come out between 4pm and 10om as they were all out attending to yesterday's calls. So basically, the MO is to leave people without power all day? The WORST service EVER! No consideration for your clients and moreover no knowledgeable customer service agents! Rating you a 1 is me still being far too kind!