Horrible ********** expensive service

I’ve been at my complex for almost 3 years now and we always get prepaid electricity via Oami or bank transfer, we have a smart meter with no keypad. I usually get email alerts with the rand value of remaining amount depending on how much electricity we have purchased. All of a sudden, my email notification is showing me Kw value instead of rand value and this has never happened nor do I understand. And now it says on the oami website that we have a normal not prepaid account, this is not true as we have always purchased prepaid and not credit, this message is now at the top of our oami account page and it only popped up 2/3 days ago. Last night our electricity went off even though I purchased 500 worth of electricity on FRIDAY. When I tried purchasing more electricity last night, it would not come on. It usually takes a few minutes for pitches to reflect and lights to come on. I’ve now purchased electricity worth 650 last night and this morning I get an email saying our prepayment meter has ran out of credit, I’ve never received this message before. We still don’t have electricity even though the statement shows all the electricity I purchased last night. The oami website is useless, it shows R-818 which should Indicate that this is the rand value of electricity we have in our smart meter as it always has. When we use up the electricity the number decreases and once it reaches R-50 we usually top up. When there is no electricity it usually shows more or less R20 and the electricity cuts off until we too up and the balance goes back to a minus sign. I don’t understand how the website works as it’s different the layout has changed and the running balance does not make any sense. We still do not have electricity till this morning.

Prepaid meter number ***