Horible Service

I am very disappointed with protea metering. on Saturday the 15th of august I purchased electricity for R1100, but it did not reflect on the meter. I received the warning notification for low credit and provided a response to let them know that I purchased units on the 15. Rudzani responded on Wednesday saying "We acknowledge receipt and confirm that the amount is reflecting in your account". however, later that day my electricity was disconnected and out of desperation I purchased another one. now I'm getting the warning notifications on low credit again. where is the units i purchased on the 15th