1 reviews | Active since Aug 2016
High Water bill
<p>Good day</p> <p> </p> <p>This complaint is for unit 192 Saffron Garden, Honeypark in Honeydew. My waterbill for last month came upto R1500.00, which does not make any sense to me. I live alone and I'm at work during the week. I have a friend withiin the same complex who lives with her two children, husband and nanny and her water bill is never above R400.00.</p> <p> </p> <p>I sent an email together with my land lord, to Heidi at Protea Metering, asking her to explain to me, why my waterbill is so high and for this to be investigated. If their meter is faulty etc, this must be looked into, as this water bill is definetly not applicable to me. Heidi has not responded.</p> <p> </p> <p>Regards</p> <p>Zolelwa Momoti</p>
Contacted Protea Metering telephonically and spoke to Heidi, she has confirmed that the matter is being investigates as a number of units had abnormal high water bills.
Contacted Protea Metering telephonically and spoke to Heidi, she has confirmed that the matter is being investigates as a number of units had abnormal high water bills.
Dear Zolelwa
The water meters belong to the Body Corporate, not to Protea Metering.
Water and electricity is collected on behalf of the Body Corporate, all funds collected are paid over to the Body Corporate.
The invoice does not only include water, but also the electricity consumed by the hot water system.
Although the readings were correct, The Body Corporate has as a gesture of good faith approved a credit to be passed on your account.
Regards
Management: Protea Metering
Dear Zolelwa
The water meters belong to the Body Corporate, not to Protea Metering.
Water and electricity is collected on behalf of the Body Corporate, all funds collected are paid over to the Body Corporate.
The invoice does not only include water, but also the electricity consumed by the hot water system.
Although the readings were correct, The Body Corporate has as a gesture of good faith approved a credit to be passed on your account.
Regards
Management: Protea Metering