1 reviews | Active since Mar 2009
High Billing
<p>Good Day </p> <p>I still need Clarity on both these invoices I am unhappy with the consumption, I had the same Query in December, Please get me clarity on this as I feel that your readers are estimating the readings and not providing true Readings. This is unbelievable that 2 people can use so much water and Electricity and what is more shocking is that we were not even home for half of December and January. Our avaerage Bill is R1200.00 pm In decemeber the reading was done Earlier yet the bill was still R1200 and then in Jan its almost R2000.00 even thiugh we were not home much betweeb December and January, There was noone in our flat and most appliances were switch off even the Geyser was off. I am appualed at the service that i have received. </p>
Dear Kevin
You have received multiple emails with comprehensive and relevant information. With all the information provided it is hard to believe that there could be anything left that you do not understand.
You yourself determine the consumption, Council determines the tariff. Merely taking a reading does not give us any control over the consumption at your unit.
You were informed of the procedures for a reading confirmation and/or the testing of the meter. The ball is now in your court to obtain final clarity.
Kind regards
Management - Protea Metering
Best regards,
Dear Kevin
You have received multiple emails with comprehensive and relevant information. With all the information provided it is hard to believe that there could be anything left that you do not understand.
You yourself determine the consumption, Council determines the tariff. Merely taking a reading does not give us any control over the consumption at your unit.
You were informed of the procedures for a reading confirmation and/or the testing of the meter. The ball is now in your court to obtain final clarity.
Kind regards
Management - Protea Metering
Best regards,