CB
Charlene B
1 reviews | Active since Oct 2019
26 Nov 2021, 11:18
FRUSTRATED AND ANGRY
Protea metering are the most useless bunch of people ever. I loaded lights yesterday and it was never loaded. Now i have been pushed around and put on hold forever just to ask where my electricity is. They have this so called emergency number where i was completely ignored on last night and then the perain that had the phone switched it off. Complete and total incompetence. This company should close down because no one knows what the hell they are doing. Accept to take peoples money
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Replies (3)
Protea Metering's replyOfficial
30 Nov 2021, 08:52Good day Charlene
All services that are reliant on communication systems may have a problem from time to time due to the fact that we ever so often experience interruptions in connectivity of cell phone towers. We nevertheless apologize for the inconvenience.
It seems that the voucher that did not load initially was sorted - kindly confirm please?
Kind regards
Management: Protea Metering
All services that are reliant on communication systems may have a problem from time to time due to the fact that we ever so often experience interruptions in connectivity of cell phone towers. We nevertheless apologize for the inconvenience.
It seems that the voucher that did not load initially was sorted - kindly confirm please?
Kind regards
Management: Protea Metering
Protea Metering's reply30 Nov 2021, 08:52
Official
Good day Charlene
All services that are reliant on communication systems may have a problem from time to time due to the fact that we ever so often experience interruptions in connectivity of cell phone towers. We nevertheless apologize for the inconvenience.
It seems that the voucher that did not load initially was sorted - kindly confirm please?
Kind regards
Management: Protea Metering
All services that are reliant on communication systems may have a problem from time to time due to the fact that we ever so often experience interruptions in connectivity of cell phone towers. We nevertheless apologize for the inconvenience.
It seems that the voucher that did not load initially was sorted - kindly confirm please?
Kind regards
Management: Protea Metering
CB
Charlene B's updateReviewer Update
30 Nov 2021, 11:03My issue was resolved becos i had to go to your midrand office then pretoria office. The only person that took time to help me and listen was Sebastian so i would like to thank him. The rest of your stafd thought i did not understand Afrikaans and i heard everything they had to say and i know that they made notes about me on their system. Surprisingly that works. So yes my issue was resolved. After driving out R200 pertol to resolve a matter that was R100 electricity.
CB
Charlene B's update30 Nov 2021, 11:03
Reviewer Update
My issue was resolved becos i had to go to your midrand office then pretoria office. The only person that took time to help me and listen was Sebastian so i would like to thank him. The rest of your stafd thought i did not understand Afrikaans and i heard everything they had to say and i know that they made notes about me on their system. Surprisingly that works. So yes my issue was resolved. After driving out R200 pertol to resolve a matter that was R100 electricity.
Protea Metering's replyOfficial
30 Nov 2021, 12:01Dear Charlene
Thank you for confirming that you were assisted.
Kind regards
Management: Protea Metering
Thank you for confirming that you were assisted.
Kind regards
Management: Protea Metering
Protea Metering's reply30 Nov 2021, 12:01
Official
Dear Charlene
Thank you for confirming that you were assisted.
Kind regards
Management: Protea Metering
Thank you for confirming that you were assisted.
Kind regards
Management: Protea Metering