1 reviews | Active since Sept 2012
FRAU BILLING
Protea metering is *****, I moved into a place in May 2018 and in the beginning of June I received an invoice for May. I disputed this matter with them they insisted. I left it alone. Now i switched off my electricity bill with them in October and now I have a bill for October and November. The question is how? Do they bill in advance or should they not bill on consumption used? What annoying we are a family of 3 and most of the time we are never at home but my bill is always above R3500 as though am paying for a car installment. Who in this day pays fr electricity of R3500. Its ridiculous. I dont own a heater, we constantly on off geyser and all plugs, the only thing we can say is constantly on is the fridge but out bill does not ever go down. These people are just pure de*****ing us. When I spoke to their meter guys he suggested that I get prepaid as he has no clue how these people charge. In the estate everyone is complaining but we all have no choice as this decision was made for us. This company really needs to be looked at.
As we speak my bill for November is R5800 honestly. When I closed it in September 30th it was on R3800 now its going for R6000. I have no words for these people at all.
Please provide an account number or address to enable us to respond to your complaint. Alternatively you are welcome to send an email to either your portfolio manager or *** to arrange for a meter test, since invoices are processed according to actual readings.
Kind regards
Management: Protea Metering
Best regards,
Please provide an account number or address to enable us to respond to your complaint. Alternatively you are welcome to send an email to either your portfolio manager or *** to arrange for a meter test, since invoices are processed according to actual readings.
Kind regards
Management: Protea Metering
Best regards,
