SM
Sethembinkosi M
1 reviews | Active since Aug 2022
14 Jul 2025, 14:59
Feeling ******
I am forever buying credits that I do not understand. I do believe that a correct credits amount do get uploaded. I just moved in at Stanley Park last month and have been buying credits every 3 - 4 days I need to load money
Helpful (0)
Replies (1)0
Replies (1)
Protea Metering's replyOfficial
14 Jul 2025, 17:17Good day Sethembinkosi
Thank you for reaching out to us. We would like to provide some clarity.
Kindly note that the account is not for electricity only, but it also includes water and some fixed charges, like the COJ Water Demand Levy.
Both electricity and water is billed at the COJ promulgated tariff structure.
The consumption figures for both seem to be absolutely normal and there is nothing that seems to be out of the ordinary. We will share the promulgated tariffs in email as it is not possible to provide the pdf documents on this platform.
The best way to manage the account is to be aware of the total monthly consumption. In this regard your latest monthly invoice will be a good indication as that includes the total amount for electricity, water and fixed charges. You can expect to spend more-or-less the same amount every month, provided that the daily consumption patterns stay the same.
To keep in mind is the tariff increase on electricity and water that came into effect from 01 July.
The bottom line is that the payments should stay in line with your actual consumption. You will run out of credits once you have used more than what your payment has made provision for. Simply put - if the daily amount for electricity, water and fixed charges amount comes to an amount of R30 per day (as an example) your payment must be sufficient to provide for R30 per day. The daily amount must be paid in advance, and payments can be made weekly or monthly, depending on each client's own preference.
It is very important that a consumer understand exactly what they are paying for, what the tariffs are and what their own consumption figures are.
We will continue the discussion in email, where it is possible to provide you with supporting documents like the promulgated tariffs, your consumption profile and daily readings. We will also provide guidance on how to maximize utilization of the wealth of information that is available on your profile.
You can expect further communication via email.
Kind regards,
Protea Metering
21-208STPA
Thank you for reaching out to us. We would like to provide some clarity.
Kindly note that the account is not for electricity only, but it also includes water and some fixed charges, like the COJ Water Demand Levy.
Both electricity and water is billed at the COJ promulgated tariff structure.
The consumption figures for both seem to be absolutely normal and there is nothing that seems to be out of the ordinary. We will share the promulgated tariffs in email as it is not possible to provide the pdf documents on this platform.
The best way to manage the account is to be aware of the total monthly consumption. In this regard your latest monthly invoice will be a good indication as that includes the total amount for electricity, water and fixed charges. You can expect to spend more-or-less the same amount every month, provided that the daily consumption patterns stay the same.
To keep in mind is the tariff increase on electricity and water that came into effect from 01 July.
The bottom line is that the payments should stay in line with your actual consumption. You will run out of credits once you have used more than what your payment has made provision for. Simply put - if the daily amount for electricity, water and fixed charges amount comes to an amount of R30 per day (as an example) your payment must be sufficient to provide for R30 per day. The daily amount must be paid in advance, and payments can be made weekly or monthly, depending on each client's own preference.
It is very important that a consumer understand exactly what they are paying for, what the tariffs are and what their own consumption figures are.
We will continue the discussion in email, where it is possible to provide you with supporting documents like the promulgated tariffs, your consumption profile and daily readings. We will also provide guidance on how to maximize utilization of the wealth of information that is available on your profile.
You can expect further communication via email.
Kind regards,
Protea Metering
21-208STPA
Protea Metering's reply14 Jul 2025, 17:17
Official
Good day Sethembinkosi
Thank you for reaching out to us. We would like to provide some clarity.
Kindly note that the account is not for electricity only, but it also includes water and some fixed charges, like the COJ Water Demand Levy.
Both electricity and water is billed at the COJ promulgated tariff structure.
The consumption figures for both seem to be absolutely normal and there is nothing that seems to be out of the ordinary. We will share the promulgated tariffs in email as it is not possible to provide the pdf documents on this platform.
The best way to manage the account is to be aware of the total monthly consumption. In this regard your latest monthly invoice will be a good indication as that includes the total amount for electricity, water and fixed charges. You can expect to spend more-or-less the same amount every month, provided that the daily consumption patterns stay the same.
To keep in mind is the tariff increase on electricity and water that came into effect from 01 July.
The bottom line is that the payments should stay in line with your actual consumption. You will run out of credits once you have used more than what your payment has made provision for. Simply put - if the daily amount for electricity, water and fixed charges amount comes to an amount of R30 per day (as an example) your payment must be sufficient to provide for R30 per day. The daily amount must be paid in advance, and payments can be made weekly or monthly, depending on each client's own preference.
It is very important that a consumer understand exactly what they are paying for, what the tariffs are and what their own consumption figures are.
We will continue the discussion in email, where it is possible to provide you with supporting documents like the promulgated tariffs, your consumption profile and daily readings. We will also provide guidance on how to maximize utilization of the wealth of information that is available on your profile.
You can expect further communication via email.
Kind regards,
Protea Metering
21-208STPA
Thank you for reaching out to us. We would like to provide some clarity.
Kindly note that the account is not for electricity only, but it also includes water and some fixed charges, like the COJ Water Demand Levy.
Both electricity and water is billed at the COJ promulgated tariff structure.
The consumption figures for both seem to be absolutely normal and there is nothing that seems to be out of the ordinary. We will share the promulgated tariffs in email as it is not possible to provide the pdf documents on this platform.
The best way to manage the account is to be aware of the total monthly consumption. In this regard your latest monthly invoice will be a good indication as that includes the total amount for electricity, water and fixed charges. You can expect to spend more-or-less the same amount every month, provided that the daily consumption patterns stay the same.
To keep in mind is the tariff increase on electricity and water that came into effect from 01 July.
The bottom line is that the payments should stay in line with your actual consumption. You will run out of credits once you have used more than what your payment has made provision for. Simply put - if the daily amount for electricity, water and fixed charges amount comes to an amount of R30 per day (as an example) your payment must be sufficient to provide for R30 per day. The daily amount must be paid in advance, and payments can be made weekly or monthly, depending on each client's own preference.
It is very important that a consumer understand exactly what they are paying for, what the tariffs are and what their own consumption figures are.
We will continue the discussion in email, where it is possible to provide you with supporting documents like the promulgated tariffs, your consumption profile and daily readings. We will also provide guidance on how to maximize utilization of the wealth of information that is available on your profile.
You can expect further communication via email.
Kind regards,
Protea Metering
21-208STPA