1 reviews | Active since Dec 2016
Fault in metering procedures
I stay at Grand Central Apartments in the Midrand area and I have a big problem with the way things are done. Every time I purchase electricity a 50% is deducted from my purchase for my water account with Protea Metering. This apparently the procedure and process for our apartment building as our water gets measured on a daily basis. My water account needs to be in credit with R200 or more every time I purchase electricity regardless of whether my account is paid up to date or not. Is it fair that we need to keep paying R200 - R300 extra on our water bills every month and the electricity is not even lasting the whole month as expected? This need to be investigated.
Good day Lesley
We do not keep a credit on the account - the deductions is only for the water that was already consumed.
We will contact you shortly to properly explain the system.
Kind regards
Management: Protea Metering
Good day Lesley
We do not keep a credit on the account - the deductions is only for the water that was already consumed.
We will contact you shortly to properly explain the system.
Kind regards
Management: Protea Metering
