LH
Lesley H

1 reviews | Active since Dec 2016

06 Sept 2018, 14:00

Fault in metering procedures

I stay at Grand Central Apartments in the Midrand area and I have a big problem with the way things are done. Every time I purchase electricity a 50% is deducted from my purchase for my water account with Protea Metering. This apparently the procedure and process for our apartment building as our water gets measured on a daily basis. My water account needs to be in credit with R200 or more every time I purchase electricity regardless of whether my account is paid up to date or not. Is it fair that we need to keep paying R200 - R300 extra on our water bills every month and the electricity is not even lasting the whole month as expected? This need to be investigated.

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Replies (1)
Protea Metering
Protea Metering's reply07 Sept 2018, 11:05
Official

Good day Lesley

We do not keep a credit on the account - the deductions is only for the water that was already consumed.

We will contact you shortly to properly explain the system.

Kind regards

Management: Protea Metering