Extremely Poor Service – Prepaid Meter Not Updating Since 15 August**

I am extremely disappointed and frustrated with the service I have received from Protea Metering as a resident of Terenure Estate.

Our prepaid electricity meter has not been updating since **15 August 2026**. We purchased electricity on **16 August**, but the recharge never reflected on the meter. Despite this, we had no choice but to purchase electricity again **today, 20 August**, only to experience exactly the same problem.

What makes this even more frustrating is the complete lack of communication and assistance from Protea Metering. I have tried calling to resolve the issue, but I have been unable to get a response from them.

This is completely unacceptable. We are paying for a service and yet our electricity purchases are not reflecting, while there appears to be no urgency from the company to resolve the issue or communicate with affected residents.

**Protea Metering, this is people's homes and basic electricity needs—not a minor inconvenience.** Residents should not have to repeatedly purchase electricity, worry about whether their money will reflect, and then struggle to get assistance when something goes wrong.

I expect Protea Metering to urgently investigate this issue, ensure that all payments that have not reflected are properly credited, and provide residents with a clear explanation of what is happening and when it will be resolved.

This level of service is **disgusting, frustrating and completely unacceptable.**