CA
Craig A
1 reviews | Active since Jul 2014
12 Aug 2015, 11:44
Extremely Poor Service
Protea Metering need to seriously improve on their service. Continuously making billing errors and then sending letters of demand where they caused the problem. They underestimate the intelligence of their customers. Furthermore, they don't effective communicate their errors and then expect their customers to be clairvoyant. This is 2015 Protea Metering...invest in proper systems.
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Protea Metering's replyOfficial
17 Aug 2015, 08:03Hello Skyeknight,
Although we aim to process each and every invoice according to true readings, it is not always possible to access water meters due to their location. As soon as it is possible to get a true reading, the account will be rectified accordingly.
It is in the interest of all parties involved for us to obtain the actual water reading each month. If we do not have access to the meter, it is of great assistance if the consumer provides the true reading each month. Your co-operation in this regard will be much appreciated.
I believe that the account was rectified after you were notified that we are not able to get the actual readings and you were politely requested to provide it. We regard that to be effective communication and it is evidend of our efforts to provide a good service. We do, however, regret the inconvenience that you have experienced.
We trust that we can achieve a good communication line with you in this regard to ensure satisfying results.
Warm regards
Management: Protea Metering
Although we aim to process each and every invoice according to true readings, it is not always possible to access water meters due to their location. As soon as it is possible to get a true reading, the account will be rectified accordingly.
It is in the interest of all parties involved for us to obtain the actual water reading each month. If we do not have access to the meter, it is of great assistance if the consumer provides the true reading each month. Your co-operation in this regard will be much appreciated.
I believe that the account was rectified after you were notified that we are not able to get the actual readings and you were politely requested to provide it. We regard that to be effective communication and it is evidend of our efforts to provide a good service. We do, however, regret the inconvenience that you have experienced.
We trust that we can achieve a good communication line with you in this regard to ensure satisfying results.
Warm regards
Management: Protea Metering
Best regards,
Protea Metering's reply17 Aug 2015, 08:03
Official
Hello Skyeknight,
Although we aim to process each and every invoice according to true readings, it is not always possible to access water meters due to their location. As soon as it is possible to get a true reading, the account will be rectified accordingly.
It is in the interest of all parties involved for us to obtain the actual water reading each month. If we do not have access to the meter, it is of great assistance if the consumer provides the true reading each month. Your co-operation in this regard will be much appreciated.
I believe that the account was rectified after you were notified that we are not able to get the actual readings and you were politely requested to provide it. We regard that to be effective communication and it is evidend of our efforts to provide a good service. We do, however, regret the inconvenience that you have experienced.
We trust that we can achieve a good communication line with you in this regard to ensure satisfying results.
Warm regards
Management: Protea Metering
Although we aim to process each and every invoice according to true readings, it is not always possible to access water meters due to their location. As soon as it is possible to get a true reading, the account will be rectified accordingly.
It is in the interest of all parties involved for us to obtain the actual water reading each month. If we do not have access to the meter, it is of great assistance if the consumer provides the true reading each month. Your co-operation in this regard will be much appreciated.
I believe that the account was rectified after you were notified that we are not able to get the actual readings and you were politely requested to provide it. We regard that to be effective communication and it is evidend of our efforts to provide a good service. We do, however, regret the inconvenience that you have experienced.
We trust that we can achieve a good communication line with you in this regard to ensure satisfying results.
Warm regards
Management: Protea Metering
Best regards,