Excessive water bills and appalling customer service
My water bill for the past 6 months has been increasing month on month with no reason. My first query was 2-3months ago where same usage has 2 different amounts invoiced. Then it increased to R900 and last montj the bill was R3000. I requested explanation and proof of readings from Boitumelo and nothing received.
The issue is they delay the resolution so much that you end up paying so that you can reload electricity. I cannot pay R3000, i need to reload electricity, while you are busy investigating, can you allow me to load electricity. And give response as well to the delay in feedback the root cause of this? Complex: Tarragon Villas and meter number /account number 975831
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Protea Metering's replyOfficial
22 Jun 2020, 09:59Good day Dipuo
Thank you for engaging in email communicating with us, and for confirming that the water reading reflected on your water invoice is according to an actual reading, As per the email communication, the matter is not related to incorrect billing (readings are correct, and the correct promulgated tariffs are app****). Protea was appointed to only take the monthly readings and provide invoices accordingly.
All collections are done on behalf of the Body Corporate, and all funds are paid over to them. The meters and water infrastructure are the property of the Body Corporate. The actual readings indicate that there is either a water leak, or the possibility of a faulty meter.
Repairing leaks and/or faulty meters are the responsibilities of the Body Corporate. The Body Corporate should attend to having the leak fixed or having the meter tested and replaced if necessary.
Please continue following up with them in this regard?
Kind regards
Management: Protea Metering
Thank you for engaging in email communicating with us, and for confirming that the water reading reflected on your water invoice is according to an actual reading, As per the email communication, the matter is not related to incorrect billing (readings are correct, and the correct promulgated tariffs are app****). Protea was appointed to only take the monthly readings and provide invoices accordingly.
All collections are done on behalf of the Body Corporate, and all funds are paid over to them. The meters and water infrastructure are the property of the Body Corporate. The actual readings indicate that there is either a water leak, or the possibility of a faulty meter.
Repairing leaks and/or faulty meters are the responsibilities of the Body Corporate. The Body Corporate should attend to having the leak fixed or having the meter tested and replaced if necessary.
Please continue following up with them in this regard?
Kind regards
Management: Protea Metering
Protea Metering's reply22 Jun 2020, 09:59
Official
Good day Dipuo
Thank you for engaging in email communicating with us, and for confirming that the water reading reflected on your water invoice is according to an actual reading, As per the email communication, the matter is not related to incorrect billing (readings are correct, and the correct promulgated tariffs are app****). Protea was appointed to only take the monthly readings and provide invoices accordingly.
All collections are done on behalf of the Body Corporate, and all funds are paid over to them. The meters and water infrastructure are the property of the Body Corporate. The actual readings indicate that there is either a water leak, or the possibility of a faulty meter.
Repairing leaks and/or faulty meters are the responsibilities of the Body Corporate. The Body Corporate should attend to having the leak fixed or having the meter tested and replaced if necessary.
Please continue following up with them in this regard?
Kind regards
Management: Protea Metering
Thank you for engaging in email communicating with us, and for confirming that the water reading reflected on your water invoice is according to an actual reading, As per the email communication, the matter is not related to incorrect billing (readings are correct, and the correct promulgated tariffs are app****). Protea was appointed to only take the monthly readings and provide invoices accordingly.
All collections are done on behalf of the Body Corporate, and all funds are paid over to them. The meters and water infrastructure are the property of the Body Corporate. The actual readings indicate that there is either a water leak, or the possibility of a faulty meter.
Repairing leaks and/or faulty meters are the responsibilities of the Body Corporate. The Body Corporate should attend to having the leak fixed or having the meter tested and replaced if necessary.
Please continue following up with them in this regard?
Kind regards
Management: Protea Metering