SJ
Siyasanga J
1 reviews | Active since Jun 2023
06 Dec 2024, 08:44
Excessive Bill
What a bad service provider. I've been having problems with excessively high consumption for months, no clear response or explanation for this. Now two weeks ago alterations were done on my water and electricity equipment. After that the consumption pivoted heavily as if it wasn't bad already, I reached out to my building manager who advised me to contact a lady called Shanice. I sent her an email and no response from her. When moving into an apartment ask who the water and electricity service provider is, if it's protea metering, run for your life you will suffer.
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Protea Metering's replyOfficial
06 Dec 2024, 13:16Good day Siyasanga
Please note that the email that you have sent was not received - are you sure that you have the correct email address?
We will provide relevant information to address your query.
The account includes several line items i.e. electricity, water, sewer, CT water fixed charge among others. The latest invoice is as follows:
| Item | Meter Number | Start Reading | End Reading | Quantity | Amount
| CTown Energy Dom(Esk) | *** | 7078 | 7402 323.72 | R1 294.04
| CTown Water Dom | *** | 213 | 222 9.42 | R209.61
| CTown Sewer Dom | *** | 213 | 222 9.42 | R215.55
| CTown Water fixed basic charge | 1 | R75.90
| SMS messages sent 13 | R16.25
| Water read charge 1 | R24.50
| Deposit 1 | R100.00
| Subtotal | R1 935.85
| VAT | 275.3775
| Total | R2 211.23
The above does not show excessive high consumption for either electricity or water. In fact, with 323 kwh and 9 kl for a whole month the consumption figures are not high at all.
The mere recording of the readings does not enable us to have any influence on the number of kwh electricity or kl water consumed. That is controlled by the residents of the household.
You may find the schedule of the CT promulgated tariffs useful. We will forward that via email. The promulgated tariffs apply irrespective of who is appointed for the reading service.
If you have any further questions after receipt of the promulgated tariffs please contact us as we would love to assist.
Kind regards
Management: Protea Metering
n12 STGR
Please note that the email that you have sent was not received - are you sure that you have the correct email address?
We will provide relevant information to address your query.
The account includes several line items i.e. electricity, water, sewer, CT water fixed charge among others. The latest invoice is as follows:
| Item | Meter Number | Start Reading | End Reading | Quantity | Amount
| CTown Energy Dom(Esk) | *** | 7078 | 7402 323.72 | R1 294.04
| CTown Water Dom | *** | 213 | 222 9.42 | R209.61
| CTown Sewer Dom | *** | 213 | 222 9.42 | R215.55
| CTown Water fixed basic charge | 1 | R75.90
| SMS messages sent 13 | R16.25
| Water read charge 1 | R24.50
| Deposit 1 | R100.00
| Subtotal | R1 935.85
| VAT | 275.3775
| Total | R2 211.23
The above does not show excessive high consumption for either electricity or water. In fact, with 323 kwh and 9 kl for a whole month the consumption figures are not high at all.
The mere recording of the readings does not enable us to have any influence on the number of kwh electricity or kl water consumed. That is controlled by the residents of the household.
You may find the schedule of the CT promulgated tariffs useful. We will forward that via email. The promulgated tariffs apply irrespective of who is appointed for the reading service.
If you have any further questions after receipt of the promulgated tariffs please contact us as we would love to assist.
Kind regards
Management: Protea Metering
n12 STGR
Protea Metering's reply06 Dec 2024, 13:16
Official
Good day Siyasanga
Please note that the email that you have sent was not received - are you sure that you have the correct email address?
We will provide relevant information to address your query.
The account includes several line items i.e. electricity, water, sewer, CT water fixed charge among others. The latest invoice is as follows:
| Item | Meter Number | Start Reading | End Reading | Quantity | Amount
| CTown Energy Dom(Esk) | *** | 7078 | 7402 323.72 | R1 294.04
| CTown Water Dom | *** | 213 | 222 9.42 | R209.61
| CTown Sewer Dom | *** | 213 | 222 9.42 | R215.55
| CTown Water fixed basic charge | 1 | R75.90
| SMS messages sent 13 | R16.25
| Water read charge 1 | R24.50
| Deposit 1 | R100.00
| Subtotal | R1 935.85
| VAT | 275.3775
| Total | R2 211.23
The above does not show excessive high consumption for either electricity or water. In fact, with 323 kwh and 9 kl for a whole month the consumption figures are not high at all.
The mere recording of the readings does not enable us to have any influence on the number of kwh electricity or kl water consumed. That is controlled by the residents of the household.
You may find the schedule of the CT promulgated tariffs useful. We will forward that via email. The promulgated tariffs apply irrespective of who is appointed for the reading service.
If you have any further questions after receipt of the promulgated tariffs please contact us as we would love to assist.
Kind regards
Management: Protea Metering
n12 STGR
Please note that the email that you have sent was not received - are you sure that you have the correct email address?
We will provide relevant information to address your query.
The account includes several line items i.e. electricity, water, sewer, CT water fixed charge among others. The latest invoice is as follows:
| Item | Meter Number | Start Reading | End Reading | Quantity | Amount
| CTown Energy Dom(Esk) | *** | 7078 | 7402 323.72 | R1 294.04
| CTown Water Dom | *** | 213 | 222 9.42 | R209.61
| CTown Sewer Dom | *** | 213 | 222 9.42 | R215.55
| CTown Water fixed basic charge | 1 | R75.90
| SMS messages sent 13 | R16.25
| Water read charge 1 | R24.50
| Deposit 1 | R100.00
| Subtotal | R1 935.85
| VAT | 275.3775
| Total | R2 211.23
The above does not show excessive high consumption for either electricity or water. In fact, with 323 kwh and 9 kl for a whole month the consumption figures are not high at all.
The mere recording of the readings does not enable us to have any influence on the number of kwh electricity or kl water consumed. That is controlled by the residents of the household.
You may find the schedule of the CT promulgated tariffs useful. We will forward that via email. The promulgated tariffs apply irrespective of who is appointed for the reading service.
If you have any further questions after receipt of the promulgated tariffs please contact us as we would love to assist.
Kind regards
Management: Protea Metering
n12 STGR