EN
Ernest N
1 reviews | Active since Apr 2020
25 Apr 2020, 14:02
Excessive Amounts on electricity
i live in Akasia Place and protea metering has been charging us excessive amount on electricity since the lockdown started, R300 worth of electricity doesn’t last a week, R100 doesn’t last a day... when you try to contact them via email, they never reply....
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Protea Metering's replyOfficial
28 Apr 2020, 16:01Good day Ernest
Please note that you have a Credit Wallet account, which means each day as you consume electricity and water the amounts for electricity, water and sewer consumption is deducted from your available credit.
It is important for you to login and view your OAMI credit wallet on the website www.oami.co.za to view your exact usage of each type of utility : electricity or water. On your OAMI profile via the website you can see your readings, the total usage for the current month as well as the rand value charged. Furthermore, you can go into each different meter to view your exact kWh usage or litres consumed. Select the options “water consumption” or “electricity consumption”, here you will be able to see your daily readings/ usage and you will be able to see if you have a possible water leak.
It is very difficult to provide detailed information without the account number or address to enable us to verify the amounts that you have quoted in your complaint.
What many people fail to mention when complaining about high ELECTRICITY is that their account also include other services, in your case WATER and SEWER.
Please note that electricity and water consumption will not stay the same for a family being at home 24/7 for weeks on end under lock down conditions where under "normal" circumstances most families are not at home for a huge part of the day. You have specifically mentioned that your consumption has increased since lock down has been enforced. The tariffs have not increased- all are exactly the same as before lock down.
It is now more that ever important for consumers to apply energy- and water saving measures to limit consumption as far as possible. For useful tips in this regard, please visit our web page and view the energy saving tips that can be found under the SERVICES icon.
Important to note is that the recording of readings does not at all have any influence on the registered consumption. Only the residents of a household have control over how much electricity and water is consumed. As mentioned, the consumption will unfortunately be higher now under lock down conditions.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address, boldly mark it for the attention of the manager of our Debtors Department and we will communicate with you further in personal email. Also please ensure to include your account number and/or address. It will also be appreciated if you could attach the emails that you have not received a response for so that we can investigate the matter.
Kind regards
Management: Protea Metering
Please note that you have a Credit Wallet account, which means each day as you consume electricity and water the amounts for electricity, water and sewer consumption is deducted from your available credit.
It is important for you to login and view your OAMI credit wallet on the website www.oami.co.za to view your exact usage of each type of utility : electricity or water. On your OAMI profile via the website you can see your readings, the total usage for the current month as well as the rand value charged. Furthermore, you can go into each different meter to view your exact kWh usage or litres consumed. Select the options “water consumption” or “electricity consumption”, here you will be able to see your daily readings/ usage and you will be able to see if you have a possible water leak.
It is very difficult to provide detailed information without the account number or address to enable us to verify the amounts that you have quoted in your complaint.
What many people fail to mention when complaining about high ELECTRICITY is that their account also include other services, in your case WATER and SEWER.
Please note that electricity and water consumption will not stay the same for a family being at home 24/7 for weeks on end under lock down conditions where under "normal" circumstances most families are not at home for a huge part of the day. You have specifically mentioned that your consumption has increased since lock down has been enforced. The tariffs have not increased- all are exactly the same as before lock down.
It is now more that ever important for consumers to apply energy- and water saving measures to limit consumption as far as possible. For useful tips in this regard, please visit our web page and view the energy saving tips that can be found under the SERVICES icon.
Important to note is that the recording of readings does not at all have any influence on the registered consumption. Only the residents of a household have control over how much electricity and water is consumed. As mentioned, the consumption will unfortunately be higher now under lock down conditions.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address, boldly mark it for the attention of the manager of our Debtors Department and we will communicate with you further in personal email. Also please ensure to include your account number and/or address. It will also be appreciated if you could attach the emails that you have not received a response for so that we can investigate the matter.
Kind regards
Management: Protea Metering
Protea Metering's reply28 Apr 2020, 16:01
Official
Good day Ernest
Please note that you have a Credit Wallet account, which means each day as you consume electricity and water the amounts for electricity, water and sewer consumption is deducted from your available credit.
It is important for you to login and view your OAMI credit wallet on the website www.oami.co.za to view your exact usage of each type of utility : electricity or water. On your OAMI profile via the website you can see your readings, the total usage for the current month as well as the rand value charged. Furthermore, you can go into each different meter to view your exact kWh usage or litres consumed. Select the options “water consumption” or “electricity consumption”, here you will be able to see your daily readings/ usage and you will be able to see if you have a possible water leak.
It is very difficult to provide detailed information without the account number or address to enable us to verify the amounts that you have quoted in your complaint.
What many people fail to mention when complaining about high ELECTRICITY is that their account also include other services, in your case WATER and SEWER.
Please note that electricity and water consumption will not stay the same for a family being at home 24/7 for weeks on end under lock down conditions where under "normal" circumstances most families are not at home for a huge part of the day. You have specifically mentioned that your consumption has increased since lock down has been enforced. The tariffs have not increased- all are exactly the same as before lock down.
It is now more that ever important for consumers to apply energy- and water saving measures to limit consumption as far as possible. For useful tips in this regard, please visit our web page and view the energy saving tips that can be found under the SERVICES icon.
Important to note is that the recording of readings does not at all have any influence on the registered consumption. Only the residents of a household have control over how much electricity and water is consumed. As mentioned, the consumption will unfortunately be higher now under lock down conditions.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address, boldly mark it for the attention of the manager of our Debtors Department and we will communicate with you further in personal email. Also please ensure to include your account number and/or address. It will also be appreciated if you could attach the emails that you have not received a response for so that we can investigate the matter.
Kind regards
Management: Protea Metering
Please note that you have a Credit Wallet account, which means each day as you consume electricity and water the amounts for electricity, water and sewer consumption is deducted from your available credit.
It is important for you to login and view your OAMI credit wallet on the website www.oami.co.za to view your exact usage of each type of utility : electricity or water. On your OAMI profile via the website you can see your readings, the total usage for the current month as well as the rand value charged. Furthermore, you can go into each different meter to view your exact kWh usage or litres consumed. Select the options “water consumption” or “electricity consumption”, here you will be able to see your daily readings/ usage and you will be able to see if you have a possible water leak.
It is very difficult to provide detailed information without the account number or address to enable us to verify the amounts that you have quoted in your complaint.
What many people fail to mention when complaining about high ELECTRICITY is that their account also include other services, in your case WATER and SEWER.
Please note that electricity and water consumption will not stay the same for a family being at home 24/7 for weeks on end under lock down conditions where under "normal" circumstances most families are not at home for a huge part of the day. You have specifically mentioned that your consumption has increased since lock down has been enforced. The tariffs have not increased- all are exactly the same as before lock down.
It is now more that ever important for consumers to apply energy- and water saving measures to limit consumption as far as possible. For useful tips in this regard, please visit our web page and view the energy saving tips that can be found under the SERVICES icon.
Important to note is that the recording of readings does not at all have any influence on the registered consumption. Only the residents of a household have control over how much electricity and water is consumed. As mentioned, the consumption will unfortunately be higher now under lock down conditions.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address, boldly mark it for the attention of the manager of our Debtors Department and we will communicate with you further in personal email. Also please ensure to include your account number and/or address. It will also be appreciated if you could attach the emails that you have not received a response for so that we can investigate the matter.
Kind regards
Management: Protea Metering