RM
Ross M
1 reviews | Active since May 2020
20 Jun 2020, 07:03
Electricity token not working
Using prepaid as a tenant should be an easy thing but with protea metering there is always issues and it's very frustrating. I bought electricity and one token worked and I made another purchase and the token does not work. Month on month there is an issue with this munipality one I've never had using other municipalities. This is an issue that needs t be attended to because I just used my last money to make electricity purchase for a token that does not work. What's supposed to happen now ? Even worse you can't contact them on weekends so should I be without electricity until Monday? This is ridiculous.
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Replies (1)
Protea Metering's replyOfficial
22 Jun 2020, 09:34Good day Ross
Nobody should stay without electricity for a whole weekend - we actually do have an after hours standby team that was available all the time. Our after hours standby number for prepaid clients is *** with an operator available to take calls and attend to sms messages, with technicians as backup where assistance is required.
Our prepaid contact details are also available on our web page.
When we searched for your surname on our system and it could not be found. It therefore appears as if you have not provided us with an application form? Should you have done that, you would have been provided with an informational page providing among others, our contact details.
This information would have also prompted you NOT to do more than one transaction on the same day. Due to lack of information we were not able to track down you account/address on our system, and one of our agents will contact you personally to resolve the matter.
Kind regards
Management: Protea Metering
Nobody should stay without electricity for a whole weekend - we actually do have an after hours standby team that was available all the time. Our after hours standby number for prepaid clients is *** with an operator available to take calls and attend to sms messages, with technicians as backup where assistance is required.
Our prepaid contact details are also available on our web page.
When we searched for your surname on our system and it could not be found. It therefore appears as if you have not provided us with an application form? Should you have done that, you would have been provided with an informational page providing among others, our contact details.
This information would have also prompted you NOT to do more than one transaction on the same day. Due to lack of information we were not able to track down you account/address on our system, and one of our agents will contact you personally to resolve the matter.
Kind regards
Management: Protea Metering
Protea Metering's reply22 Jun 2020, 09:34
Official
Good day Ross
Nobody should stay without electricity for a whole weekend - we actually do have an after hours standby team that was available all the time. Our after hours standby number for prepaid clients is *** with an operator available to take calls and attend to sms messages, with technicians as backup where assistance is required.
Our prepaid contact details are also available on our web page.
When we searched for your surname on our system and it could not be found. It therefore appears as if you have not provided us with an application form? Should you have done that, you would have been provided with an informational page providing among others, our contact details.
This information would have also prompted you NOT to do more than one transaction on the same day. Due to lack of information we were not able to track down you account/address on our system, and one of our agents will contact you personally to resolve the matter.
Kind regards
Management: Protea Metering
Nobody should stay without electricity for a whole weekend - we actually do have an after hours standby team that was available all the time. Our after hours standby number for prepaid clients is *** with an operator available to take calls and attend to sms messages, with technicians as backup where assistance is required.
Our prepaid contact details are also available on our web page.
When we searched for your surname on our system and it could not be found. It therefore appears as if you have not provided us with an application form? Should you have done that, you would have been provided with an informational page providing among others, our contact details.
This information would have also prompted you NOT to do more than one transaction on the same day. Due to lack of information we were not able to track down you account/address on our system, and one of our agents will contact you personally to resolve the matter.
Kind regards
Management: Protea Metering