Electricity token not loaded

Its a pity we are subjected to this service provider, if it was a restaurant Im sure it would not have customers 🚮. Bought a second token that was apparently registered as a duplicate and as a result failed to load automatically. Sent proof of these purchases and it was still not loaded. To think all these purchases were done in one day because my meter was failing, lights out and I had to be assisted by technicians! You guys are seriously the pits and it is disgusting ….