BM
Bright M
1 reviews | Active since Mar 2018
12 Sept 2022, 20:03
Electricity token
I’ve been struggling with my meter from 2014 but they refuse to replace my meter I have to ask my neighbours to switch off their power in order for me to load electricity and still it doesn’t work I’ve had several technicians come here they see the problem but they don’t inform anyone to my issue
My box displays an error ……….30……… so In this case I have to power of all appliances in my unit so I can be able to load a token it has worked before but now it doesn’t work so I have to ask my next door neighbour to power off everything in their unit and when they have to load a token I must also power off for them to load so it’s a never ending issue
I feel like I’m dealing with *********** individuals they log calls a technicians comes powers off other people then they leave but I still face the same issue when I have to load a token again
I’m really struggling and would like to put this issue to rest.
Helpful (0)
Replies (5)0
Replies (5)
Protea Metering's replyOfficial
13 Sept 2022, 08:24Good day Bright
The code 30 error is a common technical problem with prepaid meters where the communication between the keypad and the meter fails. The communication failure may typically be as a result of interference with the signal from other appliances and it is completely beyond our control.
Although you can google the code 30 error for some pointers, we will also email you more information on how to address the problem.
Kind regards
Management: Protea Metering
The code 30 error is a common technical problem with prepaid meters where the communication between the keypad and the meter fails. The communication failure may typically be as a result of interference with the signal from other appliances and it is completely beyond our control.
Although you can google the code 30 error for some pointers, we will also email you more information on how to address the problem.
Kind regards
Management: Protea Metering
Protea Metering's reply13 Sept 2022, 08:24
Official
Good day Bright
The code 30 error is a common technical problem with prepaid meters where the communication between the keypad and the meter fails. The communication failure may typically be as a result of interference with the signal from other appliances and it is completely beyond our control.
Although you can google the code 30 error for some pointers, we will also email you more information on how to address the problem.
Kind regards
Management: Protea Metering
The code 30 error is a common technical problem with prepaid meters where the communication between the keypad and the meter fails. The communication failure may typically be as a result of interference with the signal from other appliances and it is completely beyond our control.
Although you can google the code 30 error for some pointers, we will also email you more information on how to address the problem.
Kind regards
Management: Protea Metering
BM
Bright M's updateReviewer Update
15 Sept 2022, 08:22Beyond your control I fail to accept that response
Two units in my complex had the same issue only to find out that someone had linked two units on one box so one was *****ing electricity from the other
I fail to understand how I can use up R500 electricity and I stay alone leave home early hours and come back late around 11pm whenever I have load your guys have to come and switch off electricity in other units so that I can load mine which is *******
I know you will tell me to switch off all plugs and such as decoder microwave etc……… but it doesn’t work you can ask your technicians they’ve tried that several times
Two units in my complex had the same issue only to find out that someone had linked two units on one box so one was *****ing electricity from the other
I fail to understand how I can use up R500 electricity and I stay alone leave home early hours and come back late around 11pm whenever I have load your guys have to come and switch off electricity in other units so that I can load mine which is *******
I know you will tell me to switch off all plugs and such as decoder microwave etc……… but it doesn’t work you can ask your technicians they’ve tried that several times
BM
Bright M's update15 Sept 2022, 08:22
Reviewer Update
Beyond your control I fail to accept that response
Two units in my complex had the same issue only to find out that someone had linked two units on one box so one was *****ing electricity from the other
I fail to understand how I can use up R500 electricity and I stay alone leave home early hours and come back late around 11pm whenever I have load your guys have to come and switch off electricity in other units so that I can load mine which is *******
I know you will tell me to switch off all plugs and such as decoder microwave etc……… but it doesn’t work you can ask your technicians they’ve tried that several times
Two units in my complex had the same issue only to find out that someone had linked two units on one box so one was *****ing electricity from the other
I fail to understand how I can use up R500 electricity and I stay alone leave home early hours and come back late around 11pm whenever I have load your guys have to come and switch off electricity in other units so that I can load mine which is *******
I know you will tell me to switch off all plugs and such as decoder microwave etc……… but it doesn’t work you can ask your technicians they’ve tried that several times
Protea Metering's replyOfficial
15 Sept 2022, 09:26Dear Bright
If you suspect that a neighbor is *****ing electricity from you, kindly report it to the Body Corporate. Could you be so kind to provide your address?
Regards
Management: Protea Metering
If you suspect that a neighbor is *****ing electricity from you, kindly report it to the Body Corporate. Could you be so kind to provide your address?
Regards
Management: Protea Metering
Protea Metering's reply15 Sept 2022, 09:26
Official
Dear Bright
If you suspect that a neighbor is *****ing electricity from you, kindly report it to the Body Corporate. Could you be so kind to provide your address?
Regards
Management: Protea Metering
If you suspect that a neighbor is *****ing electricity from you, kindly report it to the Body Corporate. Could you be so kind to provide your address?
Regards
Management: Protea Metering
BM
Bright M's updateReviewer Update
15 Sept 2022, 17:14You guys are really useless how will that help me cause still they will call you guys cause body corporate does not deal with electricity problems but it’s okay I will log a call every day till this issue is resolved
BM
Bright M's update15 Sept 2022, 17:14
Reviewer Update
You guys are really useless how will that help me cause still they will call you guys cause body corporate does not deal with electricity problems but it’s okay I will log a call every day till this issue is resolved
Protea Metering's replyOfficial
16 Sept 2022, 08:38Dear Bright
The electricity infrastructure is the property of the Body Corporate. They will acquire the services of a qualified electrician. We are only providing the READING service.
Thank you
Have a great day.
The electricity infrastructure is the property of the Body Corporate. They will acquire the services of a qualified electrician. We are only providing the READING service.
Thank you
Have a great day.
Protea Metering's reply16 Sept 2022, 08:38
Official
Dear Bright
The electricity infrastructure is the property of the Body Corporate. They will acquire the services of a qualified electrician. We are only providing the READING service.
Thank you
Have a great day.
The electricity infrastructure is the property of the Body Corporate. They will acquire the services of a qualified electrician. We are only providing the READING service.
Thank you
Have a great day.