1 reviews | Active since Apr 2022
Electricity not been uploaded
I bought electricity using oami on the 29 September 2025 electricity was never uploaded, I call them, I was instructed to send an email with proof of payment, I did that, they responded with an email stating that the issue have been escalated to the relevant department. I called on the 1st of October 2025 to follow up; I was told that escalated issues take 3 days to be resolved and got reference number CL-135285. I called today 3 October 2025 in the morning as the issue was not resolved, and 3 days have passed; I was told that the matter will be re-escalated after waiting for 4days the matter will still be re-escalated. I called again after 12pm I did not get assist rather I was told that the matter will be re-escalated again, when I refuse that option since I have been waiting from Monday and it's Friday matter is still being escalated I was then told to wait on the line, indeed I waited till my call was dropped and received an SMS for another reference number CL136279. I am not happy with how the matter has been handled.
Kindly refer to the email that we have sent, where a snippet of the account statement as well as the credit graph was included. Both confirms that the payment was received and that the credit is reflected on 29/09/2025.
Please do not hesitate to reply to our email for further assistance.
Kind regards,
Protea Metering
Kindly refer to the email that we have sent, where a snippet of the account statement as well as the credit graph was included. Both confirms that the payment was received and that the credit is reflected on 29/09/2025.
Please do not hesitate to reply to our email for further assistance.
Kind regards,
Protea Metering
Thank you so much for responding to our email, and for making it possible for us to resolve the matter.
Kindly refer to the latest email that we have sent, where the payment in question is highlighted to have been allocated on 06/10/2025. Please login to your OAMI profile to confirm if you agree with the information that was sent via email.
We sincerely regret the inconvenience that you had suffered, and please do not hesitate to get in touch in future, should you have any concerns that need attention.
Kind regards,
Protea Metering
Thank you so much for responding to our email, and for making it possible for us to resolve the matter.
Kindly refer to the latest email that we have sent, where the payment in question is highlighted to have been allocated on 06/10/2025. Please login to your OAMI profile to confirm if you agree with the information that was sent via email.
We sincerely regret the inconvenience that you had suffered, and please do not hesitate to get in touch in future, should you have any concerns that need attention.
Kind regards,
Protea Metering