1 reviews | Active since Dec 2018
Electricity goes into R250 negative.
So on Friday morning I had a notification to say that my electricity would be disconnected due to insufficient k. W. Only on Saturday at 4pm did my electricity get cut. I got home in the evening and filled electricity at around 10pm. This morning at 12 it was cut again. I tried calling protea. I then received an sms from then which I rep**** to. Apparently my electricity had went into a negative R245 and whatever I filled was then used for the nagative.. I sent another message explaining I don't understand. To which I had no response. I then called again and my call was answered by a very rude women saying she does not know why this is happening. She then cut the call on me. Is this how you guys run your circus?!!!
You do not pay for electricity only. You have a credit wallet account where the consumption of electricity, water and sewer are all deducted from the credit amount that you have available.
Your purchase was for a small amount only whilst the consumption for 3 items are deducted as you use electricity and water. The purchase amount is in line with your daily consumption and that is why your credit ran out after a day's usage.
The Portfolio Manager will communicate with you further in personal email to assist you with using the OAMI platform where you are able to view your daily consumption and monthly statements.
Kind regards
Management: Protea Metering
You do not pay for electricity only. You have a credit wallet account where the consumption of electricity, water and sewer are all deducted from the credit amount that you have available.
Your purchase was for a small amount only whilst the consumption for 3 items are deducted as you use electricity and water. The purchase amount is in line with your daily consumption and that is why your credit ran out after a day's usage.
The Portfolio Manager will communicate with you further in personal email to assist you with using the OAMI platform where you are able to view your daily consumption and monthly statements.
Kind regards
Management: Protea Metering