EM
Elizabeth M
1 reviews | Active since Jul 2019
28 Jul 2019, 02:59
Electricity consumption too high
Protea Metering is ripping us off!!!!!!!! I moved in at Kings Crossing in Midrand this July, and within 2 weeks I had spent R750 on electricity and I have only cooked once since I moved in and dont use any power consuming appliances like heaters. When I call and explain that my electricity consumption is high they tell me to send an email and explain everything on the email but I dont get a response. I feel that something is not ok and that this is Protea Metering’s way of making money from us by ripping us off. This is frustrating as I have never spent this much on electricity in just 2 weeks. Protea Metering needs to be investigated!!!
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Protea Metering's replyOfficial
16 Aug 2019, 14:39Good day Elizabeth
You fail to state that your payments are not for electricity only - it also includes water and sewer costs.
Your meters are SABS approved and are functioning properly. You are billed according to promulgated tariffs.
Metering your consumption does not give the service provider any control over how you use electricity and water - only the tenants of your household have control over that.
For the month of July you have consumed 261 kWh of electricity and 6 kl of water. It is not clear how you can state that the consumption is too high.
Kind regards
You fail to state that your payments are not for electricity only - it also includes water and sewer costs.
Your meters are SABS approved and are functioning properly. You are billed according to promulgated tariffs.
Metering your consumption does not give the service provider any control over how you use electricity and water - only the tenants of your household have control over that.
For the month of July you have consumed 261 kWh of electricity and 6 kl of water. It is not clear how you can state that the consumption is too high.
Kind regards
Protea Metering's reply16 Aug 2019, 14:39
Official
Good day Elizabeth
You fail to state that your payments are not for electricity only - it also includes water and sewer costs.
Your meters are SABS approved and are functioning properly. You are billed according to promulgated tariffs.
Metering your consumption does not give the service provider any control over how you use electricity and water - only the tenants of your household have control over that.
For the month of July you have consumed 261 kWh of electricity and 6 kl of water. It is not clear how you can state that the consumption is too high.
Kind regards
You fail to state that your payments are not for electricity only - it also includes water and sewer costs.
Your meters are SABS approved and are functioning properly. You are billed according to promulgated tariffs.
Metering your consumption does not give the service provider any control over how you use electricity and water - only the tenants of your household have control over that.
For the month of July you have consumed 261 kWh of electricity and 6 kl of water. It is not clear how you can state that the consumption is too high.
Kind regards