Electricity bought on Sunday not loaded immediately after purchasing
Why is the electricity bought around 8h40 PM on Sunday via the FNB app doesn't get loaded immediately after purchase. Your emergency line don't respond when SMS msg is sent before 9 PM either. Why have an emergency line if we can't be assisted in case of emergency and this is not the first time this happened.
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Protea Metering's replyOfficial
28 Jul 2020, 14:34Good day Khanyisa
We regret the inconvenience that you have suffered. With the FNB payment method the voucher usually gets loaded within 15 to 30 minutes.
One of our prepaid agents will be in contact with you shortly to assist you in establishing what the cause of the problem might have been.
Warm regards
Management: Protea Metering
We regret the inconvenience that you have suffered. With the FNB payment method the voucher usually gets loaded within 15 to 30 minutes.
One of our prepaid agents will be in contact with you shortly to assist you in establishing what the cause of the problem might have been.
Warm regards
Management: Protea Metering
Protea Metering's reply28 Jul 2020, 14:34
Official
Good day Khanyisa
We regret the inconvenience that you have suffered. With the FNB payment method the voucher usually gets loaded within 15 to 30 minutes.
One of our prepaid agents will be in contact with you shortly to assist you in establishing what the cause of the problem might have been.
Warm regards
Management: Protea Metering
We regret the inconvenience that you have suffered. With the FNB payment method the voucher usually gets loaded within 15 to 30 minutes.
One of our prepaid agents will be in contact with you shortly to assist you in establishing what the cause of the problem might have been.
Warm regards
Management: Protea Metering