PP
Poppy P
1 reviews | Active since Dec 2015
02 Sept 2024, 19:30
Electricity
On a monthly basis I buy electricity worth more than a R1000 and when I buy for small amounts like R200 it only last for 1 day and I don't cook everyday only 3 times a week I light my geysers for 2 hours a day but still it runs like water from the tap and when I contact them there is always no answer and there is a service frr of R10.72 a day what is that for??? This service is unacceptable and draining financially you need to change your service this is very bad customer service.
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Replies (3)
Protea Metering's replyOfficial
05 Sept 2024, 10:33Good day Poppy
Your account is not for electricity only. R1 000 per month for electricity, water, sewer and water & sewer fixed charges is not unreasonable - it confirms that you are using services sparingly.
Taking the readings does not give us the power over the following factors:
Your account is not for electricity only. R1 000 per month for electricity, water, sewer and water & sewer fixed charges is not unreasonable - it confirms that you are using services sparingly.
Taking the readings does not give us the power over the following factors:
- The consumer determines the consumption figures.
- The Council establishes the tariffs.
You are therefore merely paying for exactly what you are using - nobody outside of your household have any control over your consumption figures. You need to login on your OAMI profile as that provides you with all the tools to manage your own consumption and manage what you are using on a daily basis.
The water & sewer fixed charges come to a huge amount that is split into daily portions rather than deducting it at once. You are more than welcome to pay the total amount of the fixed charge as indicated on the monthly invoice in full as soon as the invoice is processed. The money will then already be on your account as a credit that is available for the daily deduction, and you will for the rest of the month not need to physically pay it over.
Should you need any further assistance kindly get in touch with our offices.
Kind regards
Management: Protea Metering
AP-G1
Protea Metering's reply05 Sept 2024, 10:33
Official
Good day Poppy
Your account is not for electricity only. R1 000 per month for electricity, water, sewer and water & sewer fixed charges is not unreasonable - it confirms that you are using services sparingly.
Taking the readings does not give us the power over the following factors:
Your account is not for electricity only. R1 000 per month for electricity, water, sewer and water & sewer fixed charges is not unreasonable - it confirms that you are using services sparingly.
Taking the readings does not give us the power over the following factors:
- The consumer determines the consumption figures.
- The Council establishes the tariffs.
You are therefore merely paying for exactly what you are using - nobody outside of your household have any control over your consumption figures. You need to login on your OAMI profile as that provides you with all the tools to manage your own consumption and manage what you are using on a daily basis.
The water & sewer fixed charges come to a huge amount that is split into daily portions rather than deducting it at once. You are more than welcome to pay the total amount of the fixed charge as indicated on the monthly invoice in full as soon as the invoice is processed. The money will then already be on your account as a credit that is available for the daily deduction, and you will for the rest of the month not need to physically pay it over.
Should you need any further assistance kindly get in touch with our offices.
Kind regards
Management: Protea Metering
AP-G1
PP
Poppy P's updateReviewer Update
05 Sept 2024, 11:08Good day
Kindly provide me with your office contact details and I need to speak to a specific person who will give me proper feedback and assistance. Your phone is always busy and I do check the Oami app daily but your meter reading is wrong cos there is no one at my unit we all leave the place at 7am in the morning and come back at 5pm we cook 3 times a week, so what consumes the money we put into the prepaid Metter during the day, I used to live at Wonderpark Estate and it was more affordable than this with Constantia metering. This is day light roberry.
Kindly provide me with your office contact details and I need to speak to a specific person who will give me proper feedback and assistance. Your phone is always busy and I do check the Oami app daily but your meter reading is wrong cos there is no one at my unit we all leave the place at 7am in the morning and come back at 5pm we cook 3 times a week, so what consumes the money we put into the prepaid Metter during the day, I used to live at Wonderpark Estate and it was more affordable than this with Constantia metering. This is day light roberry.
PP
Poppy P's update05 Sept 2024, 11:08
Reviewer Update
Good day
Kindly provide me with your office contact details and I need to speak to a specific person who will give me proper feedback and assistance. Your phone is always busy and I do check the Oami app daily but your meter reading is wrong cos there is no one at my unit we all leave the place at 7am in the morning and come back at 5pm we cook 3 times a week, so what consumes the money we put into the prepaid Metter during the day, I used to live at Wonderpark Estate and it was more affordable than this with Constantia metering. This is day light roberry.
Kindly provide me with your office contact details and I need to speak to a specific person who will give me proper feedback and assistance. Your phone is always busy and I do check the Oami app daily but your meter reading is wrong cos there is no one at my unit we all leave the place at 7am in the morning and come back at 5pm we cook 3 times a week, so what consumes the money we put into the prepaid Metter during the day, I used to live at Wonderpark Estate and it was more affordable than this with Constantia metering. This is day light roberry.
Protea Metering's replyOfficial
05 Sept 2024, 14:08Most people are not at home during the day so that is not unique. Whenever there is consumption of electricity or water inside your unit, the meter registers that on the meters. Your credit amount only decreases with what you are actually using.
One of our team members will get in touch with you.
Kind regards
Management: Protea Metering
One of our team members will get in touch with you.
Kind regards
Management: Protea Metering
Protea Metering's reply05 Sept 2024, 14:08
Official
Most people are not at home during the day so that is not unique. Whenever there is consumption of electricity or water inside your unit, the meter registers that on the meters. Your credit amount only decreases with what you are actually using.
One of our team members will get in touch with you.
Kind regards
Management: Protea Metering
One of our team members will get in touch with you.
Kind regards
Management: Protea Metering