MN
Moenyane N
1 reviews | Active since Jul 2020
04 Aug 2020, 11:22
****ED NEW TENANT
Moved to grand central on the 31/07/2020.when i tried to buy electricity is said that the meter number owes. my agent managed to assist me with token for 29units. now 3 days later when i tried to buy again they said i owe R150.00 i have to buy for 200 or more which i did. a day later my account is on -100.
firstly i dont know how i owed 150.00 in the first place and secondly i dont know how i got to-100 after i made a payment.
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Replies (3)
Protea Metering's replyOfficial
04 Aug 2020, 12:17Good day Moenyane
The only way that there can be an overdue water account is if the previous tenant has not terminated his account, and it seems that you might not have been properly informed to complete the application either. Once an application is received, a brand new water account with R0 balance will be created for you.
One of our agents will contact you shortly to assist you with the sign-on process.
Warm regards
Management: Protea Metering
The only way that there can be an overdue water account is if the previous tenant has not terminated his account, and it seems that you might not have been properly informed to complete the application either. Once an application is received, a brand new water account with R0 balance will be created for you.
One of our agents will contact you shortly to assist you with the sign-on process.
Warm regards
Management: Protea Metering
Protea Metering's reply04 Aug 2020, 12:17
Official
Good day Moenyane
The only way that there can be an overdue water account is if the previous tenant has not terminated his account, and it seems that you might not have been properly informed to complete the application either. Once an application is received, a brand new water account with R0 balance will be created for you.
One of our agents will contact you shortly to assist you with the sign-on process.
Warm regards
Management: Protea Metering
The only way that there can be an overdue water account is if the previous tenant has not terminated his account, and it seems that you might not have been properly informed to complete the application either. Once an application is received, a brand new water account with R0 balance will be created for you.
One of our agents will contact you shortly to assist you with the sign-on process.
Warm regards
Management: Protea Metering
MN
Moenyane N's updateReviewer Update
04 Aug 2020, 12:27Good day
So how do we correct this mistake because to be honest i refuse to pay for other people's debt.
So how do we correct this mistake because to be honest i refuse to pay for other people's debt.
MN
Moenyane N's update04 Aug 2020, 12:27
Reviewer Update
Good day
So how do we correct this mistake because to be honest i refuse to pay for other people's debt.
So how do we correct this mistake because to be honest i refuse to pay for other people's debt.
Protea Metering's replyOfficial
04 Aug 2020, 14:26Dear Moenyane
There is no mistake. Please refer to our previous comment that states that once your application is received, your own new account will be created that will reflect a R0 balance. Kindly get in touch with our Call Center for further assistance.
You need to sign on for the account to get this resolved.
Kind regards
Management: Protea Metering
There is no mistake. Please refer to our previous comment that states that once your application is received, your own new account will be created that will reflect a R0 balance. Kindly get in touch with our Call Center for further assistance.
You need to sign on for the account to get this resolved.
Kind regards
Management: Protea Metering
Protea Metering's reply04 Aug 2020, 14:26
Official
Dear Moenyane
There is no mistake. Please refer to our previous comment that states that once your application is received, your own new account will be created that will reflect a R0 balance. Kindly get in touch with our Call Center for further assistance.
You need to sign on for the account to get this resolved.
Kind regards
Management: Protea Metering
There is no mistake. Please refer to our previous comment that states that once your application is received, your own new account will be created that will reflect a R0 balance. Kindly get in touch with our Call Center for further assistance.
You need to sign on for the account to get this resolved.
Kind regards
Management: Protea Metering