1 reviews | Active since Aug 2022
****ed by Protea Metering
I made payment for my account. Next thing I buy electricity, part of the money is taken to allegedly settle part of my account which is already paid.
I have been in contact with Evet, the portfolio manager who took me from pillar to post.
Eventually she sent me the recent accout which shows that there is indeed a credit on my account.
I ask her to give me electricity units for that credit amount as that was for electricity in the first place.
I have been waiting for 5 days for her response. I am running out of electricity at my house while Protea is earning interest on my money that is not suppose to be with them in the first place.
Warning to Protea, as homeowners at our estate, we have a meeting soon and we are planning to terminate your service as we are receiving no service from you in any event .
All consumers are informed that a portion of the transaction amount gets allocated towards the overdue water account.
You paid the overdue account on the same day that you purchased electricity. The water payment therefore did not reflect yet, and a portion of the electricity purchase was allocated.
You are managing the payments and you are the only one who is in control of the matter.
You are advised to pay the water account by the due date reflected on the invoice to prevent a re-occurrence.
A token was issued for the credit.
Kind regards
Management: Protea Metering
All consumers are informed that a portion of the transaction amount gets allocated towards the overdue water account.
You paid the overdue account on the same day that you purchased electricity. The water payment therefore did not reflect yet, and a portion of the electricity purchase was allocated.
You are managing the payments and you are the only one who is in control of the matter.
You are advised to pay the water account by the due date reflected on the invoice to prevent a re-occurrence.
A token was issued for the credit.
Kind regards
Management: Protea Metering