sD
shanell D
1 reviews | Active since Jun 2021
15 Jun 2021, 09:38
***** readings
yesterday I got an email that my electricity was on a negative R8 but on my way to buy electricity, an hour later, it was on a negative R60 how do you jump from a negative R8 to a negative R60 in less than an hour ????!!!!!!! I have no heaters on ? my geyser is off?? my water consumption is normal and I didn't cook. I need an explanation of how these readings are done! surely this is not my consumption only!
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Protea Metering's replyOfficial
15 Jun 2021, 10:44Good day Shanell
It depends on when the last electricity- and water readings were recorded when you had a balance of -R8 to when the next readings were downloaded to bring about the balance of -R60. The time span between the 2 readings was not for an hour only. If you log in on the OAMI web page, you will be able to view the proper details.
Only the residents of a household have control over how electricity and water is consumed. The recording of readings does not have any influence on the number of units consumed. As you consume water and electricity, the charges for both electricity, water as well as sewer will get deducted from the account balance.
If you need this to be explained in more detail kindly forward an email to *** and provide your address to enable us to check your specific account and provide you with a detailed report.
Kind regards
Management: Protea Metering
It depends on when the last electricity- and water readings were recorded when you had a balance of -R8 to when the next readings were downloaded to bring about the balance of -R60. The time span between the 2 readings was not for an hour only. If you log in on the OAMI web page, you will be able to view the proper details.
Only the residents of a household have control over how electricity and water is consumed. The recording of readings does not have any influence on the number of units consumed. As you consume water and electricity, the charges for both electricity, water as well as sewer will get deducted from the account balance.
If you need this to be explained in more detail kindly forward an email to *** and provide your address to enable us to check your specific account and provide you with a detailed report.
Kind regards
Management: Protea Metering
Protea Metering's reply15 Jun 2021, 10:44
Official
Good day Shanell
It depends on when the last electricity- and water readings were recorded when you had a balance of -R8 to when the next readings were downloaded to bring about the balance of -R60. The time span between the 2 readings was not for an hour only. If you log in on the OAMI web page, you will be able to view the proper details.
Only the residents of a household have control over how electricity and water is consumed. The recording of readings does not have any influence on the number of units consumed. As you consume water and electricity, the charges for both electricity, water as well as sewer will get deducted from the account balance.
If you need this to be explained in more detail kindly forward an email to *** and provide your address to enable us to check your specific account and provide you with a detailed report.
Kind regards
Management: Protea Metering
It depends on when the last electricity- and water readings were recorded when you had a balance of -R8 to when the next readings were downloaded to bring about the balance of -R60. The time span between the 2 readings was not for an hour only. If you log in on the OAMI web page, you will be able to view the proper details.
Only the residents of a household have control over how electricity and water is consumed. The recording of readings does not have any influence on the number of units consumed. As you consume water and electricity, the charges for both electricity, water as well as sewer will get deducted from the account balance.
If you need this to be explained in more detail kindly forward an email to *** and provide your address to enable us to check your specific account and provide you with a detailed report.
Kind regards
Management: Protea Metering