1 reviews | Active since Aug 2019
Dissatisfaction!!!!!!
I would not recommend anyone to use Protea Metering.
They are really ****mers.. The unexplainable electricity consumption that has increased significantly since this Monday. My meter number is *** and cellphone that is registered *** According to my understanding the electricity tariffs have not increased at all They are exactly the same as last week or last month.
I have attached my electricity statement and Daily /Weekly consumption for ease of reference
Can you urgently explain in detail as to why R400 worth of electricity doesn’t last a week SUDDENLY, R150 doesn’t last a day meanwhile R400 electricity used to last 2 weeks just a month ago.
Speaking to your consult is so pointless, and the water readings are also irrelevant in this matter. No to mentioned her rudeness .On Monday I contacted Sarah Malimela at 15h32.
I’m very shocked at her service.She doesnt even know the difference between credit and debit. No telephonic etiquette what so ever. This lady was contradicting herself and put me on mute that I had to hang up without a proper explanation with no knowledge. What you are doing guys is a total ****..
For your info I’m an accountant by profession and have been auditing these statements and they dont make sense .Why the consumption has been running crazy lately ? Care to explain why I never experienced this for the past 12 months but only the past few days?
Even on electricity consumption graph doesn’t correspond why we having a sudden high consumption of electricity.The graphs illustrate the same usage of electricity for the past 12 months.
Can you please investigate what has been happening over the past 3 days as we experiencing unusually electricity consumption
Your urgent feedback will be greatly appreciated on this regard.
The information available on your OAMI profile for electricity and water is as follows:
| 01/11/2023 | Invoice ***2.45231 | R1 792.81
| 01/12/2023 | Invoice ***2.45261 | R1 492.81
| 22/12/2023 | Consumption since 01/12/2023 | R1 060.82
The above seems absolutely normal.
The amounts that you have paid thus far for December also raise no concern of any problems with your electricity & water consumption:
| 13/11/2023 | R400.00 | |
| 23/11/2023 | R200.00 | |
| 25/11/2023 | R200.00 | |
| 27/11/2023 | R800.00 | R1 600.00 | Total Payments November
| 18/12/2023 | R100.00 | |
| 18/12/2023 | R100.00 | |
| 20/12/2023 | R150.00 | |
| 21/12/2023 | R150.00 | R500.00 | Total Payments December
You may however consider looking closely at your daily water readings that are recorded on your OAMI profile:
| 12/12/2023 00:09 | 307896 | 93
| 12/12/2023 01:12 | 307906 | 10
| 12/12/2023 02:01 | 307908 | 2
| 12/12/2023 03:04 | 307911 | 3
| 12/12/2023 04:11 | 307915 | 4
| 12/12/2023 12:09 | 308080 | 165
| 12/12/2023 13:10 | 308100 | 20
| 12/12/2023 20:11 | 308218 | 118
| 12/12/2023 22:10 | 308263 | 45
| 13/12/2023 00:00 | 308299 | 36
| 13/12/2023 00:58 | 308302 | 3
| 13/12/2023 02:07 | 308304 | 2
| 13/12/2023 03:00 | 308306 | 2
| 13/12/2023 04:02 | 308308 | 2
| 13/12/2023 12:12 | 308463 | 155
| 13/12/2023 13:12 | 308541 | 78
| 13/12/2023 22:17 | 308638 | 97
| 14/12/2023 00:07 | 308655 | 17
| 14/12/2023 00:27 | 308656 | 1
| 14/12/2023 02:01 | 308659 | 3
| 14/12/2023 03:01 | 308661 | 2
| 14/12/2023 04:01 | 308663 | 2
| 20/12/2023 12:31 | 311477 | 2814
| 20/12/2023 19:58 | 311560 | 83
| 20/12/2023 21:56 | 311628 | 68
| 20/12/2023 23:57 | 311632 | 4
| 21/12/2023 00:59 | 311634 | 2
| 21/12/2023 01:14 | 311634 | 0
| 21/12/2023 03:10 | 311638 | 4
| 21/12/2023 03:46 | 311640 | 2
| 21/12/2023 12:11 | 311821 | 181
| 21/12/2023 12:57 | 311861 | 40
| 21/12/2023 20:11 | 311941 | 80
| 21/12/2023 22:09 | 312018 | 77
| 21/12/2023 23:59 | 312029 | 11
| 22/12/2023 00:27 | 312030 | 1
| 22/12/2023 02:01 | 312033 | 3
| 22/12/2023 03:01 | 312034 | 1
| 22/12/2023 04:11 | 312037 | 3
Between 14/12/2023 and 20/12/2023 the water readings did not download on your OAMI profile, and when communication with the meter resumed on 20/12/2023 it reflected the consumption for 6 days, thus deducting that amount of kl.
You will however find that the total water consumption for that 6 days is in line with the normal daily consumption figures.
There is therefore nothing wrong with the charges on the account.
We do regret the confusion that was caused with the break in communication with the water meter for the 6 days. Should you require any further information, kindly get in touch with the Portfolio Manager for assistance.
Kind regards
Management: Protea Metering
G12/T.RES
The information available on your OAMI profile for electricity and water is as follows:
| 01/11/2023 | Invoice ***2.45231 | R1 792.81
| 01/12/2023 | Invoice ***2.45261 | R1 492.81
| 22/12/2023 | Consumption since 01/12/2023 | R1 060.82
The above seems absolutely normal.
The amounts that you have paid thus far for December also raise no concern of any problems with your electricity & water consumption:
| 13/11/2023 | R400.00 | |
| 23/11/2023 | R200.00 | |
| 25/11/2023 | R200.00 | |
| 27/11/2023 | R800.00 | R1 600.00 | Total Payments November
| 18/12/2023 | R100.00 | |
| 18/12/2023 | R100.00 | |
| 20/12/2023 | R150.00 | |
| 21/12/2023 | R150.00 | R500.00 | Total Payments December
You may however consider looking closely at your daily water readings that are recorded on your OAMI profile:
| 12/12/2023 00:09 | 307896 | 93
| 12/12/2023 01:12 | 307906 | 10
| 12/12/2023 02:01 | 307908 | 2
| 12/12/2023 03:04 | 307911 | 3
| 12/12/2023 04:11 | 307915 | 4
| 12/12/2023 12:09 | 308080 | 165
| 12/12/2023 13:10 | 308100 | 20
| 12/12/2023 20:11 | 308218 | 118
| 12/12/2023 22:10 | 308263 | 45
| 13/12/2023 00:00 | 308299 | 36
| 13/12/2023 00:58 | 308302 | 3
| 13/12/2023 02:07 | 308304 | 2
| 13/12/2023 03:00 | 308306 | 2
| 13/12/2023 04:02 | 308308 | 2
| 13/12/2023 12:12 | 308463 | 155
| 13/12/2023 13:12 | 308541 | 78
| 13/12/2023 22:17 | 308638 | 97
| 14/12/2023 00:07 | 308655 | 17
| 14/12/2023 00:27 | 308656 | 1
| 14/12/2023 02:01 | 308659 | 3
| 14/12/2023 03:01 | 308661 | 2
| 14/12/2023 04:01 | 308663 | 2
| 20/12/2023 12:31 | 311477 | 2814
| 20/12/2023 19:58 | 311560 | 83
| 20/12/2023 21:56 | 311628 | 68
| 20/12/2023 23:57 | 311632 | 4
| 21/12/2023 00:59 | 311634 | 2
| 21/12/2023 01:14 | 311634 | 0
| 21/12/2023 03:10 | 311638 | 4
| 21/12/2023 03:46 | 311640 | 2
| 21/12/2023 12:11 | 311821 | 181
| 21/12/2023 12:57 | 311861 | 40
| 21/12/2023 20:11 | 311941 | 80
| 21/12/2023 22:09 | 312018 | 77
| 21/12/2023 23:59 | 312029 | 11
| 22/12/2023 00:27 | 312030 | 1
| 22/12/2023 02:01 | 312033 | 3
| 22/12/2023 03:01 | 312034 | 1
| 22/12/2023 04:11 | 312037 | 3
Between 14/12/2023 and 20/12/2023 the water readings did not download on your OAMI profile, and when communication with the meter resumed on 20/12/2023 it reflected the consumption for 6 days, thus deducting that amount of kl.
You will however find that the total water consumption for that 6 days is in line with the normal daily consumption figures.
There is therefore nothing wrong with the charges on the account.
We do regret the confusion that was caused with the break in communication with the water meter for the 6 days. Should you require any further information, kindly get in touch with the Portfolio Manager for assistance.
Kind regards
Management: Protea Metering
G12/T.RES