Dishonest and unprofessional service by Protea Metering

As head of the Trustee board at the complex I reside in, I would like to make people aware of the dishonest and unprofessional services rendered by Protea Metering...

Firstly, when the trustee board decided to move to a new managing agent, Protea Metering never acknowledged or picked up the notifications sent through to them to make them aware of the move. 1 year later, a Tshwane official arrived at the complex to cut the water as we were R250 000 overdue, Protea Metering never paid the residents water accounts to Tshwane instead they incorrectly kept paying it over to the previous managing agent.

Secondly, their staff are very unprofessional with clients. I had a lady accuse me of misreading my bill incorrectly to which she had the exact response: "It is not my problem if you don't scroll down to where the totals reflect accordingly". On another occasion I was quiring a statement which the lady in response wrote back to me via mail with highlighted text.

Thirdly, upon giving the necessary 2 months notice to Protea Metering...all of a sudden within that 2 months notice period did they start to charge residents a transaction fee monthly. I phoned to enquire what the fee was for and according to Protea it was a new fee that FNB has brought in (they bank with FNB) I find this very strange and too much of a coincidence that the transaction fee was invoiced as soon as notice was given, never previously was this fee ever charged.

I also took this transaction fee up with the manageress and up and till today, no response has been received. You can almost never reach the person you would like to speak to via the phone- always unavailable or on lunch!

My advice will be to check your admin, invoices or statements meticulously, or alternatively, move to a different utilities agent as soon as you can.