1 reviews | Active since May 2024
Disgusting service
My electricity was disconnected as I had a negative balance of R10 which was due to not getting any notifications regarding my low balance. I bought electricity and getting reconnected seems to be a problem. I called countless times today. I was told to wait for 20min as the command was being sent on all 4 calls that I made. I spoke to Steven and Karabo who advised they would send through a technician which hasn’t pitched till now. My electricity was taken at 1:30pm. It’s 4:30pm and I’m in the cold and can’t work because of their disappointing service. Their technicians have no turn around time, you are told they will come they just don’t know when. What kind of reputable company has no turn around time. Protea metering has ridiculous rates then on top of that has such disgusting service.
Can one just get reconnected please
We trust that your electricity supply came back on.
Kindly note that it is not possible to provide an exact timeslot for a technician to be on site. Our promise however is that every callout will be attended to on the same day.
We would love to also attend to your statement that our rates are ridiculous. Please note that by law neither the Body Corporate nor any meter readings company may determine their own tariffs. Electricity- & water charges are perfectly according to the Council's promulgated tariff structure.
We could not establish what your account details are without the account number or the unit address being provided - we would love to provide you with the promulgated Council tariffs. We will further communicate with you in email to obtain sufficient information.
Kind regards,
Protea Metering
224STPA
We trust that your electricity supply came back on.
Kindly note that it is not possible to provide an exact timeslot for a technician to be on site. Our promise however is that every callout will be attended to on the same day.
We would love to also attend to your statement that our rates are ridiculous. Please note that by law neither the Body Corporate nor any meter readings company may determine their own tariffs. Electricity- & water charges are perfectly according to the Council's promulgated tariff structure.
We could not establish what your account details are without the account number or the unit address being provided - we would love to provide you with the promulgated Council tariffs. We will further communicate with you in email to obtain sufficient information.
Kind regards,
Protea Metering
224STPA