1 reviews | Active since Jan 2011
DISGUSTED!!!!
I called your Midrand offices yesterday (03/08/15) at 15:08 and spoke to a consultant who had no idea what she was talking about. I then asked for a supervisor and was handed over to Shirene. Shirene informed me that she was not in the prepaid department and would get the relevant person to contact me in 10 minutes. I have still not received that call back! <br> I then called back this morning (04/08/15) and selected the prepaid option. Surprise surprise, I got through to Shirene again. The service I got from this lady is completely pathetic. Shirene's customer service skills are pathetic! She spoke over me, put me on hold without informing and when she took me off hold, all I heard was someone will get back to me before she cut the call on me!!!!! I work in a customer care environment and would never dare treat clients this way!!!! I have not had electricity since Sunday morning at 2am and to then have to deal with people like Shirene just makes the situation worse!
Shirene is a call centre operator and not involved in the operational processes of each department - this you simply rejected and insisted that she must help you, despite the fact that she politely offered to have the person who was able to assist contact you. There were email communications between yourself and the Prepaid Dept, although you do not mention this fact.
You made an EFT payment - these take 2 to 3 working days to reflect and on top of that you used the payment reference: Sue. There is no way that a payment with such a reference will automatically reflect on the correct account. It had to be allocated manually and your voucher was then issued after we received your proof of payment.
You were properly informed of all the different payment methods and how each option works. You chose to make an EFT payment and used an incorrect reference.
We are satisfied that you were assisted in a professional and helpful manner.
Regards
Management: Protea Metering
Shirene is a call centre operator and not involved in the operational processes of each department - this you simply rejected and insisted that she must help you, despite the fact that she politely offered to have the person who was able to assist contact you. There were email communications between yourself and the Prepaid Dept, although you do not mention this fact.
You made an EFT payment - these take 2 to 3 working days to reflect and on top of that you used the payment reference: Sue. There is no way that a payment with such a reference will automatically reflect on the correct account. It had to be allocated manually and your voucher was then issued after we received your proof of payment.
You were properly informed of all the different payment methods and how each option works. You chose to make an EFT payment and used an incorrect reference.
We are satisfied that you were assisted in a professional and helpful manner.
Regards
Management: Protea Metering