1 reviews | Active since Dec 2022
Disappointing service provider
Please avoid at all costs. They are not interested in you or the service they provide they just want your money.
I deregistered with them at the end of November WITH A POSITIVE CREDIT and now last week they tell me I owe R1300 for an invoice on the 5th of December. I asked them to please send this invoice as I never received it, as I had deregistered, and I never got a response. However today they decide to issue me a final notice for payment, threatening legal action etc. I then tried calling their numerous different numbers but always the same outcome, no one answers.
Also to note: Had numerous issues of back payments being charged with them unable to provide details on how they allocated the back charge and on what basis the charge was calculated. They eventually told be at the end of the year I would get a full invoice of the back charges with my deposit. Well I got the deposit but still awaiting the invoice.
We are providing a reading service and we are collecting funds on behalf of the Body Corporate who receives and pays the bulk council account for the complex. The funds received from tenants are therefore paid over to the Body Corporate.
The "back charges" that you are referring to is the generator charges for when there was load shedding. The Body Corporate has shared the information regarding these charges with tenants way in advance.
Because the generator's consumption is not measured on a live system like your individual meters, the information is only available after the event and can only be billed afterwards.
We could not have shared deposit information with you because you never paid a deposit with us. Are you perhaps referring to your rental deposit that has nothing to do with us?
The final invoice for November consumption was issued on 05/12/2022 and it only includes actual consumption up to the date of vacating the unit.
We will send you an email as well and we will attach the invoices that you are liable for, along with a full explanation of the account.
Kind regards
Management: Protea Metering
We are providing a reading service and we are collecting funds on behalf of the Body Corporate who receives and pays the bulk council account for the complex. The funds received from tenants are therefore paid over to the Body Corporate.
The "back charges" that you are referring to is the generator charges for when there was load shedding. The Body Corporate has shared the information regarding these charges with tenants way in advance.
Because the generator's consumption is not measured on a live system like your individual meters, the information is only available after the event and can only be billed afterwards.
We could not have shared deposit information with you because you never paid a deposit with us. Are you perhaps referring to your rental deposit that has nothing to do with us?
The final invoice for November consumption was issued on 05/12/2022 and it only includes actual consumption up to the date of vacating the unit.
We will send you an email as well and we will attach the invoices that you are liable for, along with a full explanation of the account.
Kind regards
Management: Protea Metering
The Portfolio Manager dealing with the complex confirms that detailed information was provided, and also that you have settled the outstanding amount - thank you.
We trust that the matter was resolved to satisfaction.
Kind regards
Management: Protea Metering
The Portfolio Manager dealing with the complex confirms that detailed information was provided, and also that you have settled the outstanding amount - thank you.
We trust that the matter was resolved to satisfaction.
Kind regards
Management: Protea Metering