disappointed metering

So management of protea Metering, you refuse to close the account regarding R28,20 a month for a water demand levy, when you are sitting with a deposit of R6300. Does this make sense to you????? You hold me hostage an refuse to close my account before I supply you details of the new owner. Is this even compliant with the POPIA act? . Own up and admit that you did not want to release my deposit until you have the new owners deposit in your account. That is the only reason for this delay tactic. Im extremely happy that I don't have to deal with you plonkers ever again. Make sure my deposit is in my account in 20 days.

Management of protea metering. I suggest you gather up the facts about my cancelation request.

I vacated my townhouse in early March 2021. Bills have been up to date and my responsibilitie are ALWAYS fulfilled. Transfer of my property will be finalised by mid September. The new owner moves in on 01 September 2021.

I asked for cancellation on 18 August 2021.You refused to close my account on the basis that I MUST give you the new owners contact details (POPIA COMPLIANT????)

Written confirmation received from Troy in an email. Bluntly..refused to cancel and not any effort to gather the facts or escalate for consideration. She said she will not cancel my account until she gets the details of the new owner. She said this is a standard procedure!!

So you are saying to me that R28 is a a valid reason to delay my cancelation??

There is a security deposit of R6300 which you had to cover the handsome sum of R28 which you are obsessing about. But let me remind you once again..the new owner moves in on 01 sep 2021. So there would not be any further network charges.

This argument of network charges of R28 on your behalf is starting to look a bit silly now...dont you think???

So Have I spelled it out clearly for you????

You implement bureaucratic procedures to frustrate clients because we have no recourse. This is evident with your dismal trust index of 2 on this forum.

This is clearly a delay tactic to hold on to the security deposit as long as possible. Or at least until the next owner pays in to your account.

So please answer this for me if you reply.

1. Do you think that you have handled the cancelation request in an amicable manner based on the facts?
3. Why does the customer have to provide you with details of the next owner, when all he wants to do is to cancel the agreement with you? What authority do you have to transfer this responsibility on to the customer and make it a COMPULSORY requirement?
2. Did your employee Troy act in the best interest of the customer or protea metering?
3. Do you think that this situation could have been better handled if you took the time to enquire the full details of the cancelation?
4. Are there any lessons to be learnt here for your organisation?

Please don't forget to write to the body corporate and show them your efforts to save them the princely sum of R28 in network charges. Im sure they will give you a pat on the back for your efforts.

It was a pleasure dragging you across the coals to show how difficult it is to deal with you lot. Good luck improving on that trust index. Make sure my deposit is in my account in 16 days time.