KR
Karabo R

1 reviews | Active since Mar 2025

15 Mar 2025, 13:43

Disappointed

Very rude consultant - She said her name is Sarah , when I called the second time she rejected my calls until she finally answered . When she answers she keeps quiet for like 30 seconds. Worst Service provider - Delta needs to change this service provider . I bought electricity she said it's not communicating that's not my business it's an error on their side of which they need to fix she says she escalated the matter to the technicians I said ok what time they will arrive she said doesn't know but today so meaning it can be 7pm whereas I bought electricity, when I said I'm going to Hello Peter then all of a sudden she can get hold of one technician I have been out of power for 3 hours now waiting for them to come solve their issues .

I repeat Very rude consultant inconsiderate,not helpful , she is shouting across the phone no telephone ethics.

0
Replies (2)
Protea Metering
Protea Metering's reply17 Mar 2025, 07:37
Official
Good morning Karabo

We regret any inconvenience that you have suffered.

Please confirm the number that you have dialed from and the time slot to enable us to track the call for an internal investigation.

It seems however that you only made the payment after you had run out of credits and the meter switched off.

We always advise that a payment be made well before a meter runs out of credits as once the meter has switched off it may take a while for the meter to pick up again.

Please do not hesitate to get in touch with us should any further information be required.

Kind regards

Management:  Protea Metering
56DV
Protea Metering
Protea Metering's reply24 Mar 2025, 17:23
Official
Good day Karabo

In follow-up on our previous response, may you kindly confirm the number that you phoned from so that we can track the call and address the allegation of rudeness to a valued client?

Thank you

Protea Metering