GU
Gabriella U

1 reviews | Active since Jul 2019

31 Jul 2019, 23:40

Disappearing Meter Credit !!!!!!!!!

Protea Metering, is by far the worst i have ever come across.

I am really disturbed to discover how my meter credits are suddenly disappearing and are draining!! I've been taking screenshots of how many units i have regularly on a daily basis so that i can monitor my use and also ensure that i will not be cheated again)!!!! I hardly used the stove and yet for the second time, roughly about R20 of credit suddenly gets depleted in the evening when all I'm doing is watching TV. During the day, it would get depleted due to cooking or whatever, i would see how much has been subtracted.. But i mean, I'm not doing anything at 10pm!!!

At 22:28,my credit remaining said i have R207.49 left. And when i checked the meter again at 22:56, the credit suddenly dropped to R185.09. So tell me, how exactly is that possible because i didn't cook anything at that time and no one took a shower either at that time. So what exactly happened to my credit?!! Using OAMI has simply been a nightmare!!!! Ive discovered such a discrepancy for the third time now and i cant keep quiet. This is ridiculous. Broad ****************!!! Why does your company keep ripping people off. I've not enjoyed using your Metering system since i moved into this complex- Kings Crossing !!! I wish that i can just disconnect it and connect other meter here because your service is really terrible. Many people who stay at Kings Crossing complex are also complaining yet nothing is being done!

Please attend to this urgently...!!!! A very very unhappy customer. G Ugoh

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Replies (1)
Protea Metering
Protea Metering's reply16 Aug 2019, 14:59
Official
Good day Gabriella

You are on a Credit Wallet system, where you do not pay for electricity only, but also for water and sewer.  Daily readings are taken for the water, and once the reading for the water that you have consumed is also deducted from your available credit, resulting in the drop of your credit amount.

Please email *** or the Portfolio Manager for your complex so that they can assist with proper information and advise.

Kind regards

Management:  Protea Metering