Deposit on cancelled Prepaid account not refunded for no reason! Poor Service!

Cancelled our account on 22 January 2018, still have not received my deposit back! We moved into a new complex, we were first time users of the meter and it was prepaid, no fees can be outstanding. I have followed up with a Patience and a Rebaccah who has confirmed they have received my cancellation, but no further action has been taken to pay back my deposit of R 1,000.00! Unless someone is committing *****, I cannot see a reason why my deposit has not been paid out.