1 reviews | Active since Jul 2011
Cuts power without notice
Before I moved into my new place I tried to apply online with Protea Metering to activate my account. I could not by the second of February as I was still given a error that the previous tenant has not yet cancelled. So on the 3rd when I was able to do a online registration the only form that was available to download was a debit order form which I signed. The next day was the 4th and I submitted my Id copy, proof of payment, debit order form as well as lease agreement. That same day I was sent back a mail to say Protea Metering needs me to fill in the right forms. As I do not have a printer I needed to send those documents to a friend to print. On the morning of the 5th my power was cut off. I phoned and they said I need to fill in the right documents. This is documents that was not available when applying online. Before 12 I returned the signed forms and was informed my power would be put on between 4pm and midnight. It is now 5:15am and still no power and I tried phoning the \stand by"number but the number is not working. So after paying a deposit of R4600 and sending all my documents through"
It is standard practice to disconnect the electricity supply to a unit that is vacant. It gets reconnected once a new application is received. This is an automated process and without a new application and all required documents, a new account cannot be activated.
It is a pity that you have not communicated with us on the first day already when you were unable to download the application. A team of dedicated operators are available to assist and the matter could have been resolved on that same day still. That would have prevented the automated cut action.
Also refer to the information that was provided in the email communications.
Regards
Protea Metering
It is standard practice to disconnect the electricity supply to a unit that is vacant. It gets reconnected once a new application is received. This is an automated process and without a new application and all required documents, a new account cannot be activated.
It is a pity that you have not communicated with us on the first day already when you were unable to download the application. A team of dedicated operators are available to assist and the matter could have been resolved on that same day still. That would have prevented the automated cut action.
Also refer to the information that was provided in the email communications.
Regards
Protea Metering