Customer Service needs improvement

I moved in at particular on the 1st of July 2021. I sent through my applications and received confirmation that my water and electricity account has been created /Activated. (1st July 2021)

2. Meter numbers for both water and electricity were send to me via email, i purchased electricity but could not purchase water , i send through an email on the 6th of July 2021, stating that i was unable to purchase water as i was told by teller that the account is not activated, on the same day i received communication from applications saying the matter has been fixed and i can go ahead and purchase water

3. I purchased water but the token did not work , I called again informed prepaid of the issue and I was told a technician will come through and assess the problem.

4. The technician came through, assessed the meter box, and indicated that the meter number and box needs to be replaced and I would have to be refunded for the tokens already bought.

5. i have send an email requesting for the refund , which was not responded to regardless of the daily follow ups and remainders

6. I called prepaid again only to find that my account has not been created or activated , and deductions were made on water and electricity tokens of the previous tenants charges

i have been sending out emails expressing my unhappiness and i have receieved responses saying it was human error that my accont was not activated and i accept that , but why is it that to date the matter has not been rectified and i havent received refunds due to me.