1 reviews | Active since Mar 2024
Customer service
I queried their billing system 2 weeks back and they did not answer me until I came to complain on this platform and they answered very quickly, i was told that I have an arrangement which was for arrears for the year 2023 . Firstly I was never informed about the so called arrears and the arrangement they are telling about also I don't know anything about . I then requested a recording or some kind of proof of this arrangement they are telling me about , I even requested someone to contact me to explain .it's been a full week sending follow up emails to date nothing. They are not transparent , they seem very ***** . What is so difficult with providing what I requested.
When I called the 1st time I started complaining I kept on being told they will come back to me up until I came to complain then I got a response which made no sense .
NB : if you move into an apartment, check which company they are using for electricity and water , if it's protea Metering . Move in at your own risk .
Your account had an outstanding balance that would cause your electricity meter to switch off at the time. The outstanding amount was put on arrangement to ensure that the meter stays on. That amount is added back to the account in instalments.
If you prefer to not have it in instalments, please contact our offices and ask for the Accounts Manager, for the overdue amount to be put back to your account, for you to rather pay the amount at once.
Kind regards,
Protea Metering
74SGAT
Your account had an outstanding balance that would cause your electricity meter to switch off at the time. The outstanding amount was put on arrangement to ensure that the meter stays on. That amount is added back to the account in instalments.
If you prefer to not have it in instalments, please contact our offices and ask for the Accounts Manager, for the overdue amount to be put back to your account, for you to rather pay the amount at once.
Kind regards,
Protea Metering
74SGAT