**** customer service and will rip you off any given chance

<p>Today i tried to make arrangements on my account and upon doing so i was told that my electricity had been cut which it had not been disconnected. And i was told i would have to pay reconnection fees aswell. I explained to the lady that my connection had not been cut and she said it has. I made a payment and sent them a proof of payment. Upon doing so i told them that they do not need to reconnect it because my power was not disconnected. The lady rep**** insisting that my power will be reconnected. I again told her that there's no need because imthe power is on which is common that u can not reconnect something that has not been disconnected and she insisted that i will be liable for reconnection fees but there was no reconnection because it was not disconnected. Almost trying to force an issue when there was no issue at all. Basically bullying a customer into paying for a fee that's not even there in the first place.</p> <p>The service over the phone is always **** and whenever u want to query anything they always have a million excuses not to help you so there's no point in actually having a customer service. </p> <p>Ref 5676.</p>